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Technical Support Engineer - Customer Support

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in technical support or customer service. Strong problem-solving and troubleshooting skills. Excellent communication abilities, both verbal and written. Familiarity with IoT technologies and telemetry systems is a plus. A passion for customer satisfaction and relationship building.

About the job

Magnus Monitors designs radar-based monitoring devices and an AI-driven analytics platform for the Smart Tank Telemetry sector. As an IoT start-up, the company works with industry partners to refine its technology and expand its reach throughout the UK, Europe, and beyond.

Role overview

This Galway-based Technical Support Engineer position supports customers using MAGNUS Smart Tank Telemetry solutions across Ireland, the UK, and the EU. The role works closely with the Technical Support team leader and senior management to improve support processes, implement automation using AI tools, and strengthen client relationships as the company continues to grow.

What you will do

  • Deliver both pre-sales and post-sales application support for MAGNUS Monitors products
  • Report directly to the Head of Operations and collaborate with the broader support team

Objectives

  • Maintain high standards and efficiency in support activities
  • Achieve targets for customer response times and satisfaction
  • Continue developing industry knowledge
  • Contribute to the creation and ongoing updates of the internal knowledge database
  • Communicate technical information clearly to a range of stakeholders
  • Suggest improvements to existing products

Technical support focus

  • Take responsibility for customer issues, ensuring resolution by following established support processes and acting as the main technical contact
  • Use phone, email, WhatsApp, and video calls to address and resolve customer problems
  • Investigate, diagnose, and troubleshoot technical issues to enhance customer experiences

About Magnus Monitors

Magnus Monitors is at the forefront of the IoT revolution, dedicated to transforming the telemetry industry with our innovative solutions. We pride ourselves on our rapid growth and unwavering commitment to excellence, making us a preferred partner for industry leaders.

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