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Renewals Lead at ePlus Inc. | Remote

ePlus Inc.Remote - USA
Remote Full-time

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Experience Level

Experience

Qualifications

Proven experience in account management or customer success roles, particularly in the technology sector. Strong understanding of renewal processes and customer relationship management. Excellent communication and negotiation skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Bachelor's degree in Business, Marketing, or a related field is preferred.

About the job

The Renewals Lead at ePlus Inc. manages the end-to-end renewal process for clients across the United States. This fully remote position centers on customer satisfaction and retention, ensuring that contract renewals are handled smoothly and efficiently.

Role overview

This role focuses on coordinating with internal teams to deliver a seamless renewal experience. The Renewals Lead works closely with colleagues from different departments to address client needs and support long-term partnerships.

Key responsibilities

  • Oversee and manage the renewal process for existing customers
  • Collaborate with cross-functional teams to resolve issues and ensure timely renewals
  • Build and maintain strong client relationships to support retention goals

Location

This is a remote position open to candidates based in the USA.

About ePlus Inc.

ePlus Inc. is a leading provider of technology solutions, dedicated to helping businesses achieve their digital transformation goals. With a commitment to innovation and excellence, we empower our clients to leverage technology to streamline operations and drive growth.

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