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Renewals Lead - Join Our Dynamic Team at ePlus Inc.

ePlus Inc.Remote - US
Remote Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates with a proven track record in customer success or account management, particularly in a technology or software-related field. Strong communication and leadership skills are essential, along with the ability to analyze data to improve renewal rates. A Bachelor’s Degree is preferred, and familiarity with CRM systems will be advantageous.

About the job

The Renewals Lead at ePlus Inc. focuses on customer retention and satisfaction by managing the renewal process for services and products. This fully remote role (US-based) involves guiding a team committed to helping clients realize ongoing value from ePlus offerings.

Role overview

This position oversees a group responsible for renewals, working to ensure clients stay engaged and supported. The Renewals Lead addresses challenges early, aiming to build and maintain strong, lasting client relationships.

What you will do

  • Direct a team handling the renewal process for existing clients
  • Promote client satisfaction by identifying and resolving renewal-related issues proactively
  • Support long-term partnerships by ensuring clients benefit from ePlus services and products

Requirements

  • Experience leading teams or projects in a client-facing setting
  • Strong problem-solving skills and a proactive mindset
  • Interest in building and sustaining customer relationships

About ePlus Inc.

ePlus Inc. is a leader in providing technology solutions that empower organizations to navigate the changing landscape of IT. With a commitment to excellence and innovation, we strive to enhance our clients' experiences and drive their success. Join us and be a part of a collaborative and forward-thinking team.

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