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Program Manager - Customer Experience

CanvaMakati
On-site Full-time

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Experience Level

Experience

Qualifications

To succeed in this role, you should have proven experience in program management, particularly within customer experience. Strong analytical skills, the ability to manage multiple projects, and excellent communication skills are essential. A background in design or technology is a plus.

About the job

Canva is seeking a Program Manager based in Makati to focus on improving the customer experience. This position centers on leading projects that shape how users interact with Canva, aiming to deliver outstanding service and support at every step of the journey.

Role overview

This role involves guiding initiatives that influence the entire user journey. The Program Manager will work closely with teams from different departments, ensuring that customer needs are met and exceeded.

What you will do

  • Lead programs designed to enhance customer experience and satisfaction
  • Collaborate with cross-functional groups to align on goals and execution
  • Use data and insights to inform strategies and measure impact

Requirements

  • Experience managing programs or projects focused on customer experience
  • Strong ability to work with diverse teams
  • Comfort with using data to drive decisions

About Canva

Canva is a leading online design platform that empowers users to create stunning graphics and documents with ease. Our mission is to democratize design, making it accessible for everyone. Join us and be part of a vibrant community dedicated to innovation and creativity.

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