Program Manager - Customer Experience

Canva is seeking a Program Manager based in Makati to focus on improving the customer experience. This position centers on leading projects that shape how users interact with Canva, aiming to deliver outstanding service and support at every step of the journey. Role overview This role involves guiding initiatives that influence the entire user journey. The P…

Become a part of Angkas and contribute to delivering outstanding customer service experience to our esteemed clientele!We are looking for a driven and customer-oriented Customer Experience Associate to enhance our team at Angkas.In this role, you will:Address customer inquiries and resolve issues through multiple communication channels including phone (inbound and outbound), email, and chat.Provide exceptional service to our valued customers, fostering strong relationships through tailored support.Engage with customers on various platforms such as Telegram, Social Media, In-App, Email, and Chat.Participate in continuous training and development initiatives.Meet or exceed daily and monthly performance targets as set by your supervisor.Follow company policies and procedures diligently.

Handle customer inquiries through various channels including phone (both inbound and outbound), email, and chat to ensure effective problem resolution. Provide exceptional service to our high-value customers, fostering strong relationships by offering customized solutions. Assist customers across multiple platforms including Telegram, Social Media, In-App messaging, Email, and Chat. Deliver personalized customer service by addressing individual customer needs. Engage in continuous training and development initiatives to enhance your skills. Meet or surpass daily/monthly performance targets and other objectives set by your supervisor. Comply with company policies and procedures at all times.

Join Canva as a Program Manager in our Strategy and Enablement team focusing on Customer Service. In this pivotal role, you will lead initiatives that enhance our customer service delivery, ensuring an exceptional experience for our users. You will collaborate with cross-functional teams to develop strategies that drive efficiency and effectiveness in our customer support operations.

Join our team at Angkas as a Customer Experience Associate and play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing exceptional service that reflects the company's dedication to quality and innovation.As part of a dynamic team, you will be empowered to identify opportunities for improvement and contribute to our mission of transforming transportation in the Philippines.

Work Arrangement Hybrid setup: three days per week onsite in Makati City. Role Overview The Patient Experience Supervisor ensures that a culture of care is delivered consistently across all clinics. This role leads patient engagement efforts, manages feedback systems, and supports programs aimed at improving service quality. Daily responsibilities include overseeing experience programs, coordinating service recovery, and supporting loyalty initiatives. Key Responsibilities Lead patient engagement initiatives and manage feedback channels. Oversee daily operations of patient experience programs. Coordinate service recovery and loyalty activities. Work with Service Quality Assurance and Clinic Operations teams to spot gaps and improve the patient journey. Train staff on service standards and monitor compliance. Track feedback and follow up on corrective actions. Recognize clinics and individuals for outstanding service. Location Makati City, Metro Manila, Philippines

As a Learning Experience Specialist at getwingapp, you will play a pivotal role in enhancing the learning journey of our users. Your expertise in instructional design and user experience will help us create engaging and effective educational content. Collaborate with cross-functional teams to identify learning needs and develop innovative solutions that empower our users to achieve their goals.

As the Food Sustainability Program Manager, you will forge strong relationships and collaborate with both local and international food enterprises, including restaurant chains, caterers, retailers, hospitality groups, and packaged goods companies, to promote the integration of sustainable foods, particularly plant-based ingredients, into their supply chains.With an increasing number of organizations worldwide adopting plant-based food initiatives as part of their sustainability efforts, major players in the hospitality, food service, and retail industries are beginning to offer plant-based alternatives to mitigate their environmental impact. This transition is driven by rising consumer demand for sustainable and ethical food choices, alongside companies' commitments to meet Environmental, Social, and Governance (ESG) goals.In your role at Lever Foundation, you will play a key part in educating companies about the sustainability, animal welfare, and economic advantages of transitioning their supply chains. You will deliver industry insights, connect businesses with potential suppliers, and furnish them with resources to facilitate their understanding and progress on this critical issue. Your responsibilities will include conducting online research, crafting and sending emails, making calls, and organizing visits and meetings with various food companies.This position offers the flexibility to work from home, with highly adaptable hours. You will collaborate with a supportive team across Asia, Europe, and the US, maintaining close communication through calls, emails, and messages.This is an excellent opportunity to gain hands-on experience working with major food corporations on corporate sustainability initiatives, with potential for advancement into managerial or other roles.

As a User Insights Analyst focusing on the Voice of Customers, you will play a pivotal role in understanding and enhancing user experiences at Canva. Your primary responsibility will be to gather, analyze, and interpret user feedback to inform product decisions. You will collaborate closely with cross-functional teams to translate insights into actionable strategies that drive user satisfaction and product success.

Role Overview Canva is looking for a Senior Knowledge Management Expert to strengthen customer service operations in Makati. This role focuses on building and refining knowledge management strategies that help customer service representatives find accurate information quickly and easily. What You Will Do Work closely with cross-functional teams to identify information needs and gaps. Develop and implement processes that keep knowledge resources current and accessible. Support customer service staff by making sure they have the tools and information required to assist users effectively. Location This position is based in Makati.

Role Overview getwingapp is hiring a Customer Success Coach - Trainer in Makati. This role focuses on supporting and developing Customer Success Managers (CSMs) through a mix of coaching, quality assurance, and training. The goal: help CSMs build strong, lasting relationships with clients and improve their performance over time. What You Will Do Coach and mentor Customer Success Managers to help them grow their skills and deliver better client outcomes Deliver training sessions and materials to ensure consistent, high-quality service Monitor and assess performance, providing structured feedback and guidance Work closely with the team to identify areas for improvement and implement solutions Who We’re Looking For Experience coaching Customer Success Managers or working in similar client-facing roles Strong background in quality assurance, ideally in a BPO setting Structured, analytical approach to improving team performance Previous experience as a trainer is especially valued

Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through clear communication and support.Key ResponsibilitiesProvide timely and professional responses to customer inquiries across various channels, including phone, email, and chat.Assist customers in resolving their concerns and provide effective solutions.Accurately document customer interactions and transactions for record-keeping.Work collaboratively with teammates to enhance customer service processes.Aim to meet or exceed individual and team performance metrics consistently.

Join SGS as an Administrative and Customer Excellence Support Associate, where you will play a pivotal role in enhancing customer satisfaction and supporting internal operations. In this dynamic position, you will assist with administrative tasks while ensuring the highest standards of customer service are maintained. Your contributions will be essential in fostering a positive experience for both clients and colleagues.

Work setup: Hybrid, with three days onsite each week in Makati City. Role overview tasq-work is hiring a Director of Corporate Health & Wellness Services to lead onsite clinic operations and manage corporate health programs for partner organizations. This leadership role involves designing and executing healthcare and wellness strategies that support employee well-being, maintain compliance with healthcare regulations, and strengthen ongoing client relationships.

Join Our Team as a Customer Care Representative!At Infinit-O, we prioritize our employees' well-being from day one with comprehensive health maintenance organization (HMO) benefits, a saving plan, and a retirement plan to secure your future.Key Responsibilities:Provide exceptional support by addressing customer inquiries, resolving issues, and managing benefits claims.Assist clients in navigating application challenges effectively.Proactively suggest and implement quality process enhancements based on observed trends or knowledge gaps.Document customer issues and trends to improve service quality.Conduct root cause analysis to identify and resolve customer concerns promptly.Offer support to customers during our operational hours.

Graduate Customer Support Specialist | Makati, The PhilippinesWork Schedule: Monday to Friday, either 3 PM to 12 AM or 8 PM to 5 AM (PH time).Work Arrangement: Hybrid model with four days in-office and Friday designated as a work-from-home day (optional office presence on Fridays).At GetGround, we are a venture capital-backed, innovative technology firm dedicated to enhancing transparency and accessibility in asset ownership, starting with real estate. Our mission is to combat wealth inequality by providing greater access to valuable assets, such as property, thereby fostering a fairer and more productive world. With a focus on the UK property investment market, we are rapidly expanding our portfolio of financial products.Led by our CEO and Founder, Moubin, who has extensive experience from McKinsey and private equity firm APAX, GetGround is at the forefront of transforming the landscape of asset ownership. Listen to a podcast featuring Moubin and our lead investors QED to learn more about our groundbreaking approach.Our culture is built on four core values: no nonsense, pursuit of excellence, an obsession with feedback, and a healthy ego. We have cultivated a high-performing team of over 85 talented individuals (many from prestigious companies like Google, Meta, Deliveroo, and various startups) who are committed to creating a world-class investment experience for our users.Key Statistics:‍‍ 85+ team members from top industry players Over £1.5 billion in assets added to our platform annually 30,000+ users across 70 countries, capturing approximately 10% market share Global presence with hubs in the UK, Dubai, Hong Kong, Singapore, and the PhilippinesRole Overview:As a member of the Customer Support team at GetGround, you will play a vital role in delivering exceptional service to our clients, no matter the scale of their inquiries. You will have the authority to resolve issues, provide valuable feedback to the team, and contribute to process improvements, ensuring we consistently offer top-notch support. Connect with our Director of Operations, Mirella, to learn about her journey and insights at GetGround.

Join Aboitiz Foods as an intern and kickstart your career in the dynamic field of Human Resources. This is an exceptional opportunity for university students who are eager to gain practical experience and develop their professional skills. As an intern, you will engage in various HR activities, support the team, and contribute to projects that shape the future of food and agribusiness in Asia.

Embrace the Lendi Group's mission and values to provide every customer with an outstanding and secure property finance experience.Foster an inclusive workplace culture that reflects Lendi Group's values, encouraging teamwork and positivity among colleagues to instigate significant advancements in the lending sector.Demonstrate empathy and understanding towards our customers' needs, delivering tailored solutions that affirm our dedication to a human-centered home loan process.Take proactive responsibility for our customers' journeys by keeping them updated throughout each phase, ensuring their requirements are met and exceeded through thorough follow-ups.Assess interactions and case work in line with our Quality Assurance Framework.Conduct detailed evaluations of calls and processes to maintain our high standards of excellence.Spot emerging patterns and areas for coaching and enhancement.Provide constructive feedback and training in accordance with Quality, Risk, and Compliance standards.Quickly resolve quality breaches and issues to uphold compliance and enhance customer satisfaction.Compile regular reports for the Quality Assurance Manager, promoting transparency and accountability.Lead refresher coaching and training sessions to improve team performance.Analyze customer experience data, delivering actionable insights to foster adherence and improvements.Identify and implement continuous improvement opportunities within the quality function.Support ongoing enhancement initiatives across the Customer Service Centre, nurturing a culture of innovation and excellence.

Join SGS as an Administrative and Customer Excellence Support (ACES) Associate, where you will play a vital role in delivering exceptional customer experiences and supporting our sales team. You will be responsible for coordinating customer inquiries, processing orders, and ensuring customer satisfaction. Your attention to detail and proactive communication will help us maintain our commitment to excellence.

Join FunGuy Studio as a Community Manager, where you will play a vital role in engaging with our gaming community. Your responsibilities will include moderating discussions, responding to player feedback, and fostering an inclusive environment. If you are passionate about gaming and have a knack for communication, we want to hear from you!