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Program Manager and Training Lead

CGS FederalLos Angeles, CA
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:- Proven experience in program management, particularly in training and development.- Strong communication skills, both written and verbal, with the ability to engage diverse audiences.- Ability to work collaboratively in a team-oriented environment.- Proficient in creating engaging training materials and presentations.- Knowledge of government processes and systems is a plus.

About the job

CGS Federal is hiring a Program Manager and Training Lead!
Join our dynamic team in Los Angeles, CA, where you will play a crucial role in designing, developing, and delivering impactful training programs for both internal and external audiences, specifically for a government client.

At CGS, we are committed to bringing together motivated and talented individuals to tackle some of the most pressing challenges faced by government agencies using innovative technology solutions. We value collaboration and encourage our employees to anticipate the needs of others as we strive for government innovation. Our supportive work environment fosters professional development through various learning opportunities.

Key Responsibilities:
- Collaborate with the transformation readiness team to review and finalize Training Plans.
- Design, develop, and deliver comprehensive role-based training in accordance with the VCF Transformation Training Plan, utilizing test scenarios and system screenshots provided by the system integrator.
- Facilitate substantive training for VCF staff on end-to-end claims lifecycle processes, including curriculum development and standardized materials related to claims review, administration, quality control, and payment procedures. Training will be co-delivered with subject matter experts and will be offered both in-person and virtually to groups of 10 to 75 attendees based on the subject matter.
- Create user-friendly, high-quality graphics and communication media for How-To Guides, website content, and other communications aimed at educating the public, law firms, and VCF staff regarding VCF Transformation and related process changes.
- Partner with the VCF team and system integrator to support staff during the transition, ensuring a successful implementation of transformed claims review and operational processes.

About CGS Federal

CGS Federal is dedicated to assembling talented and passionate individuals to address the most complex challenges facing government entities. Utilizing cutting-edge technology, we strive to innovate and improve government operations. Our collaborative culture empowers employees to grow professionally and contribute meaningfully to our mission.

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