About the job
Join CGS Federal as a Program Manager/Training Lead, where you will play a pivotal role in shaping the training design, development, and delivery for both internal and external audiences serving a government client.
At CGS Federal, we unite motivated, talented, and innovative individuals to address the dynamic challenges faced by the government through advanced technology solutions. We are looking for candidates who are passionate about driving government innovation, thrive in collaborative environments, and possess the foresight to meet the needs of others. Our supportive work culture fosters professional growth through a variety of learning opportunities.
Key Responsibilities:
- Collaborate with the transformation readiness team to finalize draft Training Plans.
- Design, develop, and deliver engaging and role-specific training as outlined in the VCF Transformation Training Plan, leveraging test scenarios and myVCF system screenshots provided by the system integrator.
- Create and co-deliver comprehensive substantive training for VCF staff on the claims lifecycle processes, incorporating curriculum and standardized materials regarding claims review, administration, quality control, and payment procedures, in partnership with VCF subject matter experts.
- Develop user-friendly graphics and communication media for How-To Guides, website content, and other materials to inform and educate the public, law firms, and VCF staff regarding VCF Transformation and related processes.
- Work closely with the VCF team and system integrator to support staff during the transition and ensure a successful rollout of the revamped claim review and operational processes. The selected vendor will collaborate with the VCF Transformation Readiness Team to establish the overall training schedule and delivery methods.
