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Product Manager at Siena | New York

SienaNew York
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in product management or related rolesStrong understanding of customer experience and ecommerceAbility to work collaboratively in a cross-functional team environmentExceptional problem-solving skills and attention to detailExperience with AI technologies is a plus

About the job

About Siena

Siena is pioneering the first intelligence layer for customer experience. We are developing an innovative operating system of AI agents capable of learning, remembering, and acting across all customer touchpoints, from support conversations to shopping experiences and interactions on voice and social media.

Our mission goes beyond merely automating support; we empower shopping agents, create persistent customer memories, derive actionable business insights, and foster empathetic interactions that feel genuinely human.

We are transforming the way businesses comprehend and engage with their customers, ensuring that each interaction enhances the next.

The Team

We are a compact, distributed team that consistently exceeds expectations. Each member here creates a significant impact because we've integrated leverage into everything we do. This approach not only accelerates our processes but also makes our work environment enjoyable.

If you are enthusiastic about creating something groundbreaking, read on. We are building agents that don’t just respond to customers; they remember them, learn from every interaction, and unify experiences across various channels.

What We’re Looking For

You are a builder who thrives at the intersection of AI agents, customer experience, and ecommerce.

We welcome candidates from diverse backgrounds:

The Operator Who Wants to Build , You have experience as a solutions engineer, implementation manager, technical account manager, or in customer success at tech startups. You’ve executed complex systems, overseen enterprise rollouts, and designed solutions. You comprehend both customer pain points and product functionalities, and you’ve witnessed where systems falter in production. Now, you wish to shape the future of CX with your operational experience.

The Technical PM , You have successfully launched products at technical B2B companies, ideally in CX, helpdesk, ecommerce, marketing tools, or AI automation. You understand the software development lifecycle and how to foster product adoption. You excel at collaborating cross-functionally with engineering, design, and marketing teams.

The Consumer-Minded Builder , You grasp what makes products enjoyable to use. You consider user behavior, ecommerce trends, purchasing patterns, and the development of premium experiences. Perhaps you have experience with consumer products, growth teams, or data analytics roles. You bring a user-first perspective to enterprise software.

What matters across all backgrounds: you understand complex systems, deliver results quickly, maintain high standards, and aspire to create AI agents that engage with millions of consumers.

About Siena

Siena is at the forefront of revolutionizing customer experience through AI technology. Our innovative approach allows businesses to connect with customers in a more meaningful way, enhancing every interaction and driving actionable insights.

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