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Onsite Support Engineer - IT Support in Prague (Bilingual)

D-ployPrague, Prague, Czechia
On-site Full-time

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Experience Level

Experience

Qualifications

Key ResponsibilitiesDeliver first and second level IT support encompassing hardware, software, mobile devices, and peripherals. Serve as the primary onsite point of contact for all end-user IT inquiries. Resolve incidents and service requests efficiently via our ticketing system (ServiceNow). Provide prompt and professional user support, both desk-side and remotely. Accurately document all activities and resolutions in the ticketing system. Assist with IT onboarding for new staff, including equipment setup and user guidance. Contribute to the knowledge base documentation. Support initiatives aimed at continuous service improvement. QualificationsFluent in English and Czech, both written and spoken. A minimum of 2 years of experience in IT support or onsite support roles. Strong troubleshooting capabilities within a Windows environment and familiarity with standard IT tools. Experience with ticketing systems, particularly ServiceNow. Excellent communication skills and a customer-focused mindset. Ability to work independently within a client environment. Highly organized, reliable, and detail-oriented. Experience in regulated environments (e.g., GxP) is an advantage. Must be able to provide a clean criminal record extract (not older than 3 months).

About the job

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.

We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.

About D-ploy

D-ploy is dedicated to providing innovative IT and Engineering Solutions throughout the EMEA region. Our commitment to excellence drives us to create reliable and efficient IT services that not only meet but exceed the expectations of our esteemed clients.

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