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Onsite Support Engineer (L1/L2 Support) - Warsaw

d-ployWarsaw, Masovian Voivodeship, Poland
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proficient in English and Polish (both written and spoken). At least 2 years of experience in an IT support or onsite support role. Strong troubleshooting capabilities within a Windows environment and familiarity with standard IT tools. Experience with ticketing systems, particularly ServiceNow. Exceptional communication skills and a customer-oriented mindset. Ability to operate independently in an onsite client environment. Highly organized, reliable, and detail-oriented. Experience in regulated environments (e.g., GxP) is a plus. Ability to provide a clean criminal record extract (not older than 3 months).

About the job

D-ploy is a premier IT and Engineering Solutions provider operating across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering innovative IT services and solutions to industry-leading clients, with a focus on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.

We are currently seeking an IT Onsite Support Technician to provide essential support to end-users in a professional and regulated environment located in Warsaw.

Key Responsibilities:

  • Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.
  • Serve as the primary onsite contact for end-user IT issues.
  • Troubleshoot incidents and service requests through the ticketing system (ServiceNow).
  • Provide prompt and professional user support both desk-side and remotely.
  • Accurately document all activities and resolutions in the ticketing system.
  • Assist with IT onboarding for new employees, including equipment setup and user guidance.
  • Maintain and contribute to the knowledge base documentation.
  • Support continuous service improvement initiatives.

About d-ploy

D-ploy is dedicated to providing cutting-edge IT and Engineering Solutions across the EMEA region. Our commitment to reliability and efficiency has established us as a trusted partner for industry-leading clients, enhancing their IT productivity and overall business value.

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