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Desktop Support Representative - Onsite Support

On-site Full-time

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Experience Level

Experience

Qualifications

• Proficient in diagnosing and resolving complex Microsoft OS issues.• Experience with installation, configuration, and servicing of desktop PCs and monitors.• Strong leadership qualities and diverse technical skills in deskside support.• Excellent verbal and written communication skills; capable of positive client engagement.• Familiar with Outlook PST files and break/fix troubleshooting in corporate settings.• Expertise in remote support, SCCM, Windows, incident management, IMAC, VDI, and software solutions.• Organized with strong documentation skills.

About the job

Job Title: Desktop Support Representative - Onsite Support

Job ID: Fast Path [18976]

Duration: 1+ Years (Possible Extension)

Location: Bannockburn, IL 60015 (Onsite)

We are seeking a highly skilled Desktop Support Representative to provide exceptional onsite support. The ideal candidate will possess the ability to diagnose and resolve complex issues related to Microsoft operating systems, configure and install a variety of applications, and manage the installation and removal of desktop PCs and monitors.

The successful candidate will demonstrate strong leadership qualities and be a well-rounded Deskside Technician. Experience with remote troubleshooting is a plus, along with excellent verbal and written communication skills for effective client interaction. Familiarity with Outlook PST files and break/fix troubleshooting in enterprise environments is essential.

Key requirements include expertise in deskside support, remote/CTS support, SCCM, Windows, incident management, IMAC, VDI, and software break/fix solutions. The candidate must be organized and capable of documenting procedures clearly.

About Artech Information Systems LLC

Artech is recognized as the 10th largest IT staffing company in the United States as per Staffing Industry Analysts' 2012 annual report. We specialize in providing technical expertise to meet our clients' immediate skill gaps, deliver cutting-edge technology capabilities, refresh existing skill sets, and offer financial flexibility through contingent labor solutions.

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