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Level II System & Network Engineer

prime-systemRemote — Cape Town, Western Cape, South Africa
Remote Full-time

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess:Strong experience with Microsoft 365, Active Directory, Azure, and firewall technologies. Proficiency in virtualization platforms, especially VMWare and Hyper-V. Hands-on experience with network administration tools and methodologies. Familiarity with remote access and monitoring tools. Excellent problem-solving skills and the ability to work under pressure.

About the job

As a Level II System and Network Engineer, you will play a critical role in managing and optimizing IT infrastructure for diverse client environments. This position requires a proactive approach to ensure the reliable operation and security of both on-premises and cloud-based systems.

The ideal candidate will bring extensive hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies. A solid grasp of virtualization platforms, particularly VMWare, is essential. Familiarity with remote access tools, monitoring solutions, and ticketing systems is also necessary.

Key Responsibilities:

  • Network and System Administration:
    • Oversee and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from major vendors like Cisco, SonicWall, and Palo Alto.
    • Manage server environments, both on-premises and in the cloud, utilizing Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.
    • Support and administer Microsoft 365, Active Directory, and Azure, focusing on user management and cloud services.
    • Implement and manage firewall and VPN solutions, such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet, to ensure secure remote access.
  • Security and Compliance:
    • Monitor and configure security protocols, including intrusion detection/prevention systems and anti-virus solutions.
    • Conduct regular security assessments, vulnerability scans, and patch management to maintain compliance with best practices.
    • Collaborate with clients to design and execute disaster recovery and business continuity plans.
  • Support and Troubleshooting:
    • Provide Level 1 and Level 2 technical support for system, network, and application issues.
    • Utilize remote management tools for efficient diagnosis and resolution of issues, minimizing disruption to client operations.
    • Troubleshoot a wide range of issues across various client environments, from desktop problems to complex network challenges.
  • Virtualization and Cloud Services:
    • Administer VMWare environments, focusing on the installation, configuration, and maintenance of virtual servers.
    • Offer expertise in Azure cloud services to meet client requirements for scalable and resilient infrastructure.
  • Collaboration and Ticket Management:
    • Work collaboratively with internal and external teams to deliver effective IT solutions.
    • Employ ticketing systems such as ConnectWise, Kaseya, and ServiceNow to manage support requests efficiently.

About prime-system

prime-system is dedicated to delivering innovative IT solutions that empower businesses to thrive in a digital landscape. Our team of experts is committed to excellence, providing top-notch support and services to ensure our clients achieve their operational goals.

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