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Freelance Customer Experience Trainer

CXGNihonbashi, Tokyo, Japan
On-site Contract

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Experience Level

Experience

Qualifications

Requirements:Extensive retail experience, particularly in luxury retail (highly preferred). A minimum of 5 years of experience in customer experience, service excellence, and training. Proficient in conducting classroom training, workshops, and on-field coaching focused on customer experience mindset, emotional selling, service excellence, and clienteling/CRM for retail teams. Skilled in using interactive methods for learning activities. Excellent communication skills, fluent in both local language and English. Ability to develop training materials and activities is a plus.

About the job

Join our expanding team as a Freelance Customer Experience Trainer in Japan!

About Us:
Established in 2006, CXG began its journey with two visionary entrepreneurs. We have since evolved into a global powerhouse, operating across 12 offices on four continents, serving over 200 luxury brands in 70 countries. Our diverse team of over 160 professionals is dedicated to transforming customer experiences and delivering strategic solutions that resonate with premium and luxury brands.

Your Role:

In this dynamic and fast-paced environment, you will collaborate with team members to ensure project requirements and deadlines are met. Key responsibilities include:

  • Assessing clients’ learning needs to provide impactful training to their teams.
  • Collaborating on project plans to identify training needs, objectives, and schedules.
  • Designing and creating effective training programs.
  • Facilitating engaging training sessions both in-person and online (including retail programs and workshops) to foster mindset change and behavioral transformation.
  • Utilizing diverse methodologies to inspire participants, including discussions, demonstrations, games, and storytelling.
  • Providing coaching both on-site and online.

About CXG

CXG is a global leader in customer experience transformation, dedicated to elevating the standards of service excellence for luxury brands since 2006. With a presence in 70 countries and a strong network of professionals, we are committed to delivering impactful training and innovative solutions that drive performance and enhance customer satisfaction.

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