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Freelance Customer Experience Trainer in Singapore

CXGSingapore, Singapore, Singapore
On-site Contract

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Experience Level

Experience

Qualifications

What You Bring:A robust background in luxury retail, particularly in skincare, perfume & makeup, and luxury retail. At least 5 years of experience in customer experience, training, or service excellence. Proficiency in conducting classroom training and workshops, as well as on-field coaching. Ability to engage learners through interactive methods. Exceptional communication skills, fluent in Mandarin and English. Experience in developing training materials is a plus.

About the job

Join our expanding team as a Freelance Customer Experience (CX) Trainer in Singapore!

At CXG, we are dedicated to transforming customer experiences for luxury brands around the globe. Established in 2006 by visionary entrepreneurs, we have grown into a worldwide presence with 12 offices across four continents, serving over 200 prestigious clients.

As a CX Trainer, you will play a pivotal role in enhancing the skills and knowledge of our clients' teams through impactful training programs. Your expertise will help shape the future of customer interactions in the luxury retail sector.

Your Responsibilities Include:

  • Collaborating within a fast-paced environment to meet project requirements and deadlines.
  • Assessing clients' training needs to deliver tailored educational experiences.
  • Working with the Project Manager to develop training objectives and schedules.
  • Designing effective training materials and programs.
  • Conducting engaging training sessions online and in-person, fostering a dynamic learning environment.
  • Utilizing various methodologies to inspire participants and facilitate mindset shifts.
  • Providing coaching support, both on-site and in virtual settings.

About CXG

CXG is a global leader in customer experience transformation for luxury brands, with a mission to elevate brand promises through innovative training and strategic solutions. With a diverse team of over 160 professionals worldwide, we pride ourselves on delivering exceptional service that resonates with customers across 70 countries.

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