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Dutch Speaking Customer Service Representative for Streaming Services

Mercier ConsultancyRemote — Spain
Remote Full-time

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Experience Level

Entry Level

Qualifications

RequirementsFluency in Dutch and English, complemented by strong communication and interpersonal skills. Customer service-oriented mindset with excellent problem-solving capabilities. Prior experience in customer service, particularly within the entertainment or technology sectors, is preferred. Able to manage multiple inquiries in a fast-paced environment. Detail-oriented with exceptional organizational skills. A genuine interest in streaming services and a passion for enhancing customer experiences. Familiarity with customer support software and CRM systems is a plus.

About the job

Join Mercier Consultancy and embark on an exciting journey as a Dutch Speaking Customer Service Representative for our client's renowned Streaming Services, based in stunning Greece. In this pivotal role, you will deliver outstanding assistance to our Dutch-speaking customers, guiding them through inquiries related to their streaming subscriptions and service usage.

Your proficiency in Dutch is crucial as you empower clients to navigate the streaming platform, troubleshoot technical challenges, and provide insightful recommendations to elevate their viewing experience. As a valued member of our committed team, your contributions will play a significant role in enhancing customer satisfaction and loyalty in the dynamic entertainment landscape.

Key Responsibilities

  • Provide exceptional customer service in Dutch via phone, email, and chat for streaming service inquiries.
  • Diagnose and resolve technical issues while assisting customers with account management.
  • Share information on content availability, promotions, and subscription options.
  • Accurately document customer interactions in our CRM system.
  • Work collaboratively with internal teams to effectively address complex customer inquiries.
  • Collect customer feedback to help us continuously enhance our services and offerings.
  • Stay informed about the latest trends in streaming services and entertainment.

About Mercier Consultancy

Mercier Consultancy is dedicated to connecting talented professionals with dynamic companies in the entertainment sector. Our client, a prominent player in streaming services, offers a vibrant work culture and opportunities for growth.

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