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Dutch Speaking Customer Service Representative - Fashion & Apparel

mercier-consultancyRemote — Greece
Remote Full-time

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Experience Level

Experience

Qualifications

QualificationsFluency in Dutch and English with excellent verbal and written communication skillsStrong customer service focus and an eye for fashionPrevious experience in customer service, ideally in fashion or retail, is preferredAbility to handle multiple inquiries in a fast-paced environmentDetail-oriented with excellent organizational skillsA passion for fashion and helping customers express their personal styleFamiliarity with customer support software and CRM systems is a plus

About the job

Join Mercier Consultancy as a passionate Dutch Speaking Customer Service Representative in our Fashion & Apparel Department. In this exciting position, you will offer exceptional support to our Dutch-speaking clientele, addressing their inquiries about our latest fashion collections and services.

Your proficiency in Dutch will be vital as you assist customers with product information, order tracking, returns, and personalized styling advice. As a key member of our dedicated team, you will significantly contribute to enhancing customer satisfaction and building brand loyalty.

Key Responsibilities

  • Provide outstanding customer support in Dutch via phone, email, and chat
  • Answer customer inquiries regarding products, fashion trends, sizing, and availability
  • Manage order processing, returns, and complaints with professionalism
  • Accurately document customer interactions in our CRM system
  • Work closely with merchandising and fulfillment teams to ensure prompt order delivery
  • Collect customer feedback to improve our product range and services
  • Stay informed about fashion trends to offer knowledgeable recommendations

About mercier-consultancy

Mercier Consultancy is a forward-thinking company that thrives on delivering exceptional customer experiences in the fashion and apparel sector. We are dedicated to fostering a vibrant team atmosphere where creativity and customer satisfaction are at the forefront of our mission.

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