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Director, Product Design

On-site Full-time

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Qualifications

Proven experience in a senior design leadership role, preferably within a SaaS environment. Strong portfolio showcasing a range of design projects with a focus on user experience and interface design. Expertise in design systems, user research methodologies, and usability testing. Exceptional communication skills, with the ability to collaborate effectively with cross-functional teams. Proficiency in industry-standard design tools and software. Ability to thrive in a fast-paced, dynamic environment while managing multiple projects. A passion for creating impactful user experiences and a solid understanding of user-centered design principles.

About the job

About Us
At HighLevel, we are pioneering the future of digital marketing with our AI-driven, all-in-one white-label sales and marketing platform. We empower agencies, entrepreneurs, and businesses to enhance their online presence and accelerate growth. Our vibrant community encompasses over 2 million businesses, ranging from agencies and consultants to enterprises across various sectors. HighLevel equips users with comprehensive tools to capture, nurture, and convert leads into loyal customers. With over 4 billion API calls processed and more than 2.5 billion messaging events handled daily, we manage an impressive 470 terabytes of data across five robust databases, utilizing a network of over 250 microservices and supporting more than 1 million hostnames.

Our People
With a team of over 1,500 professionals spanning 15+ countries, we foster a global, remote-first culture. At HighLevel, we are not just creating software; we are nurturing a global community founded on creativity, collaboration, and impactful solutions. Our culture champions innovation, celebrates ideas, and prioritizes our people, regardless of where they are based.

Our Impact
As of mid-2025, our platform has facilitated over 1.5 billion messages, generated more than 200 million leads, and enabled over 20 million conversations monthly for our diverse client base. Behind these statistics are real teams growing their businesses, engaging with customers, and leaving their mark in the digital landscape, and we are proud to support that journey.

The Role
We are on the lookout for a dynamic Director of Design for Core Product to spearhead the design strategy and execution across the core functionalities of the GoHighLevel platform. This pivotal role will oversee the user experience for our most intricate and mission-critical product areas, including CRM, Conversations, Calendars, Forms & Surveys, Quizzes, Domains, QR Codes, Webinars, Media Storage, Social Ads, Funnel & Email Builders, and other essential capabilities.

This senior leadership position is tailored for a design visionary who excels in navigating complexity, possesses a deep understanding of systems-heavy SaaS products, and has the ability to scale intuitive experiences across a broad and interconnected product landscape.

What You’ll Own
- Comprehensive design oversight for the core product areas, ensuring user-centric solutions and innovative design practices.

About HighLevel

HighLevel is at the forefront of the digital marketing revolution, providing an innovative, AI-powered platform that serves a global community of over 2 million businesses. Our mission is to empower agencies and entrepreneurs with the tools they need to succeed in a competitive landscape, all while fostering a collaborative and creative workplace culture. Join us as we shape the future of marketing technology.

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