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Customer Support Specialist at Ideogram | Toronto

IdeogramToronto
On-site Full-time

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Experience Level

Entry Level

Qualifications

Key ResponsibilitiesCustomer Support, CX Operations & AI Automation (~45%)Provide empathetic and prompt support across various channels (Zendesk, Discord, email, etc.), emphasizing genuine human connection, early issue identification, and ensuring users feel guided and empowered.

About the job

About Ideogram

At Ideogram, we are dedicated to democratizing exceptional design, thereby amplifying human creativity. We specialize in developing proprietary generative media models and AI-driven creative workflows that address unresolved challenges in graphic design. Our talented team comprises innovators with an impressive history of technological advancements, including early research in Diffusion Models, Google’s Imagen, and Imagen Video. We value design, creativity, and craftsmanship as much as we do research and engineering, delivering experiences that resonate with creatives.

Having secured nearly $100 million in funding from industry leaders like Andreessen Horowitz and Index Ventures, our headquarters is in Toronto, with a growing presence in NYC. We are rapidly scaling, aiming to triple our team over the next year. Our flat organizational structure promotes a culture of accountability, collaboration, and mentorship.

Discover more about our innovations through Ideogram 3.0, Canvas, and Character. Experience Ideogram at ideogram.ai.

The Opportunity

Join a thriving global community of creatives, AI enthusiasts, artists, and early adopters of generative media at Ideogram. Our dedicated base of beta testers and loyal customers actively contribute feedback that shapes the future of our products.

We are seeking an enthusiastic Customer Support Specialist who will act as a vital voice of our customers and contribute hands-on to creating an outstanding support and community experience. In this role, you will interact directly with users, provide valuable insights to product teams, and empower the community to create, learn, and thrive.

You will also help define the ideal customer experience at Ideogram, utilizing AI and automation tools to optimize workflows, enhance your impact, and deliver thoughtful, proactive support.

This position is perfect for someone at the start of their career, offering a clear path for growth into a B2B customer support specialist role as we expand our enterprise business.

About Ideogram

Ideogram is a pioneering company focused on making high-quality design accessible to all. With a strong commitment to innovation and creativity, we leverage cutting-edge technology to solve complex challenges in graphic design.

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