Customer Support Specialist at Ideogram | Toronto

About IdeogramAt Ideogram, we are dedicated to democratizing exceptional design, thereby amplifying human creativity. We specialize in developing proprietary generative media models and AI-driven creative workflows that address unresolved challenges in graphic design. Our talented team comprises innovators with an impressive history of technological advancem…

About Ideogram Ideogram’s mission is to make high-quality design accessible and help people unlock their creative potential. The team builds proprietary generative media models and AI-native creative workflows to tackle big challenges in graphic design. Team members bring a track record of technological innovation, including foundational work in Diffusion Models and contributions to Google’s Imagen and Imagen Video. Design, taste, and craftsmanship are valued as highly as research and engineering, shaping experiences that connect with creative professionals. With nearly $100M in funding from investors such as Andreessen Horowitz and Index Ventures, Ideogram is headquartered in Toronto and growing quickly. The company plans to triple its team over the next year. The culture emphasizes flat hierarchies, strong ownership, collaboration, and mentorship. Learn more about recent features in Ideogram 3.0, Canvas, and Character. Try the platform at ideogram.ai. Role Overview: Technical Brand Designer Ideogram is hiring its first Technical Brand Designer for the Product Design team in Toronto. This role shapes and elevates the brand experience across every touchpoint, weaving together brand expression, design systems, and storytelling into a cohesive visual identity. The Technical Brand Designer will build and maintain a visual system and asset library that reflects Ideogram’s brand, keeping the narrative clear, expressive, and recognizable. Close collaboration with Marketing, Product, and an external creative agency is central to evolving the brand for the company’s next stage of growth. The work balances attention to craft, clarity, and scalability. This position sits at the crossroads of brand and product design, well suited for designers who care deeply about both storytelling and systematic design consistency.

Join Ideogram as a Full Stack Product EngineerAt Ideogram, we are on a mission to democratize world-class design, enhancing human creativity through innovative solutions. Our proprietary generative media models and AI-driven creative workflows address significant challenges in graphic design. Our talented team comprises industry pioneers who have contributed to breakthroughs in technologies like Diffusion Models and Google’s Imagen and Imagen Video. We are passionate about combining design, taste, and craftsmanship with cutting-edge research and engineering, delivering experiences that creatives adore.With nearly $100M in funding from top investors like Andreessen Horowitz and Index Ventures, and a headquarters in Toronto alongside a growing presence in NYC, we are expanding rapidly, with goals to triple our team within the next year. We foster a flat organizational structure that encourages ownership, collaboration, and mentorship.About The RoleAs a Full Stack Product Engineer, you will play a crucial role in developing products that empower creators by seamlessly integrating generative AI into their workflows. You will engage with all facets of product development, from designing engaging user experiences to optimizing backend systems that cater to millions. We seek a candidate who possesses a strong product instinct, user empathy, and the ability to thrive in the fast-evolving AI landscape.

About IdeogramAt Ideogram, our vision is to democratize exceptional design, empowering individuals with the tools to expand their creative horizons. We specialize in pioneering generative media models and AI-driven creative workflows that address persistent challenges in graphic design. Our talented team comprises innovators with proven success in technological advancements, including early research in Diffusion Models, Google’s Imagen, and Imagen Video. We value artistry, aesthetics, and craftsmanship as much as we do research and engineering, delivering experiences that resonate with creatives.Having secured nearly $100 million in funding from leading firms such as Andreessen Horowitz and Index Ventures, we are headquartered in Toronto and expanding our presence in New York City. Our team culture is characterized by a flat organizational structure, emphasizing high ownership, collaboration, and mentorship.Discover our latest features including Ideogram 3.0, Canvas, and Character. Experience Ideogram at ideogram.ai.As the Founding Product Manager, you will lead the evolution of our product, seizing a remarkable opportunity to be the inaugural PM in a fast-paced AI startup situated at the crossroads of art, design, and cutting-edge generative AI models.

About IdeogramAt Ideogram, we strive to democratize world-class design, amplifying human creativity. Our innovative approach involves developing proprietary generative media models and AI-driven creative workflows that address complex challenges in graphic design. Our talented team comprises pioneers who have made significant contributions to technology, including foundational research in Diffusion Models and projects such as Google's Imagen and Imagen Video. We value design, taste, and craftsmanship just as much as we do research and engineering, delivering user experiences that resonate deeply with creatives.With nearly $100M raised from esteemed investors like Andreessen Horowitz and Index Ventures, we are headquartered in Toronto and expanding our team in New York City. Our growth trajectory is ambitious, aiming to triple our workforce within the next year. We foster a flat organizational structure that encourages ownership, collaboration, and mentorship among all team members.Discover more about our initiatives through our Ideogram 3.0, Canvas, and Character blog posts, and experience Ideogram at ideogram.ai.

About IdeogramAt Ideogram, we strive to democratize access to world-class design, enhancing human creativity through innovative solutions. Our proprietary generative media models and AI-driven creative workflows are developed to tackle complex challenges in graphic design. Our team, comprised of pioneers in technology, has made significant contributions to fields including Diffusion Models and Google’s Imagen. We are dedicated to producing designs that resonate with creatives, balancing craft and engineering excellence.Having successfully raised nearly $100 million in funding from esteemed investors such as Andreessen Horowitz and Index Ventures, we are rapidly expanding our footprint. With headquarters in Toronto and a growing presence in New York City, we are on a trajectory to triple our team in the coming year. Our flat organizational structure fosters a culture of ownership, collaboration, and mentorship.Discover more about our innovations by exploring Ideogram 3.0, Canvas, and Character. Experience Ideogram firsthand at ideogram.ai.The OpportunityJoin us as a Research Engineer / Research Scientist, where you will advance the development of visual generative models. Your focus will be on large-scale pre-training for our text-to-image foundation models, where you will define objectives, algorithms, data, and systems, transforming innovative concepts into models that drive products utilized by millions. Collaborate with a passionate team of researchers and engineers committed to shaping the future of the creative economy.

Role overview The Senior Customer Support Specialist at Paddle is based in Toronto and plays a central role in helping clients make the most of Paddle's services. This position centers on assisting customers, resolving their issues, and ensuring every interaction is clear and helpful. The work involves both direct support and contributing to the ongoing improvement of Paddle's customer service approach. What you will do Respond to client questions and provide troubleshooting support for any problems they encounter Address customer concerns with careful attention to detail Help the team refine and improve customer support processes Share insights that can enhance the overall client experience at Paddle Location This position is located in Toronto.

About IdeogramAt Ideogram, we are on a mission to democratize world-class design, enhancing human creativity through innovative solutions. Our proprietary generative media models and AI-driven creative workflows address previously unsolved problems in graphic design. Our team is composed of pioneers with proven success in technology breakthroughs, including foundational research in Diffusion Models and the development of Google’s Imagen and Imagen Video. We prioritize design, aesthetics, and craftsmanship, alongside rigorous research and engineering, delivering experiences that resonate with creatives.With nearly $100 million raised from leading investors like Andreessen Horowitz and Index Ventures, Ideogram is headquartered in Toronto and expanding rapidly, aiming to triple our team this year. We foster a flat organizational structure, encouraging a culture of ownership, collaboration, and mentorship.Discover more about our innovations by exploring Ideogram 3.0, Canvas, and Character. Experience Ideogram at ideogram.ai.About The RoleWe are searching for a talented Software Engineer specializing in ML Data Infrastructure to join our innovative team. You will collaborate with a group of skilled engineers to create cutting-edge AI design experiences that engage millions of users.You will thrive in this role if you are passionate about:Collaborating on complex technical challenges, from scaling distributed systems to enabling novel generative media experiences.Constructing robust data infrastructure capable of supporting foundation models at petabyte scale, ensuring reliability and performance across multi-modal training pipelines.Optimizing data processing workflows for high throughput, engaging directly with distributed systems, TPU infrastructure, and large-scale storage solutions.Partnering with research scientists to grasp data requirements and translating them into production-grade systems that expedite model development cycles.What We’re Looking ForTechnical Excellence2-5 years of experience in developing and deploying large-scale distributed systems, showcasing the ability to manage complexity through thoughtful abstractions and scalable design.Strong grasp of data structures, algorithms, and system design principles.

7shifts is an innovative platform designed to streamline scheduling and payroll for restaurant teams, enabling them to excel in their operations. With a user-friendly app and tailored solutions, 7shifts has become a trusted partner for over 55,000 restaurants, helping them save time, minimize errors, and manage costs effectively. Our mission is to make team management easier and enhance performance across the restaurant industry, with a vision to foster a thriving environment for connected and engaged teams.As a Customer Support Specialist at 7shifts, you will play a pivotal role in customer satisfaction and retention by assisting users in maximizing the benefits of our platform. As the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-driven support, significantly contributing to the success of 7shifts.We are committed to creating an inclusive workplace that reflects the diversity of the industry we serve, and we invite candidates from all backgrounds to apply.We offer two different shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may change based on business needs, but any adjustments will be communicated with ample notice.

About IdeogramAt Ideogram, we believe in democratizing world-class design, amplifying human creativity through cutting-edge technology. Our proprietary generative media models and AI-driven creative workflows address the most pressing challenges faced in graphic design today. Our team is composed of seasoned innovators with a history of breakthroughs in technology, including pioneering research in Diffusion Models, Google’s Imagen, and Imagen Video. We prioritize design, taste, and craftsmanship alongside research and engineering, delivering experiences that creatives truly cherish.Having secured nearly $100M in funding from prominent investors like Andreessen Horowitz and Index Ventures, our headquarters are located in Toronto, with a rapidly expanding team in New York City. We are on an aggressive scaling trajectory, aiming to triple our workforce in the upcoming year. Our culture is characterized by a flat hierarchy, fostering high ownership, collaboration, and mentorship.Discover more about our innovative features in Ideogram 3.0, Canvas, and Character. Experience Ideogram at ideogram.ai.The OpportunityAs a Research Engineer / Research Scientist, you will spearhead the development of our end-to-end post-training pipeline for text-to-image foundation models. Your role will encompass everything from data strategy to deployment, pushing forward techniques such as Reinforcement Learning from Human Feedback (RLHF), Reinforcement Learning from AI Feedback (RLAIF), and enhancing personalization/customization. You will play a pivotal role in post-training research that yields measurable advancements while implementing and maintaining high-throughput fine-tuning and evaluation pipelines. Join a dynamic team of engineers and researchers dedicated to shaping the future of the creative economy.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in the heart of Toronto's thriving tech scene. As we continue to grow rapidly, we offer a leading platform designed to enhance safety, security, compliance, and operational efficiency across vital facility touchpoints. Our dedicated team is passionate about innovation and committed to setting new standards in our industry.At FacilityOS, we foster a collaborative and innovative work culture, valuing each individual's contributions. We prioritize employee engagement and encourage open communication, idea sharing, and active participation.This is a hybrid position, requiring in-office attendance at least two days a week, with the flexibility to work from home the remaining days.About the RoleWe are on the lookout for a Customer Support Analyst to join our vibrant and expanding team. In this pivotal role, you will ensure a smooth customer experience by delivering timely and effective support. The perfect candidate will possess strong problem-solving abilities, outstanding communication skills, and a customer-focused attitude.The ideal candidate is a self-motivated individual with keen attention to detail, technical curiosity, and the ability to juggle multiple tasks while upholding high service standards. If you excel in a fast-paced environment and enjoy solving technical challenges, we want to hear from you!Key ResponsibilitiesCustomer Assistance: Proactively address customer inquiries and resolve issues effectively through various channels, including email, live chat, phone, and video meetings.Diagnose customer concerns accurately and provide positive and timely recommendations for resolution.Technical Support Expertise: Serve as a subject matter expert in technical support, troubleshooting issues related to FacilityOS products, hardware (such as iPads, printers, and internet connectivity), mobile applications, and external software integrations.Deliver clear and actionable guidance to both customers and internal teams.Cross-Functional Collaboration: Work closely with other departments to ensure a seamless customer experience and share insights for continuous improvement.

Maple, a Toronto-based health tech company, develops virtual care solutions for patients, healthcare professionals, and organizations across Canada. Since 2015, Maple’s platform has connected over 2,000 healthcare providers with nearly 4 million Canadians. The company serves a broad user base, including individuals, employers, insurers, and public sector institutions. Maple’s mission is to improve health and well-being while supporting a stronger healthcare system. The company has earned recognition from LinkedIn, Deloitte Canada, Globe & Mail, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50. Role overview The Customer Support Coordinator role is based in Toronto, Ontario, with hiring for the team beginning in June 2026. Coordinators are the first point of contact for patients, providers, and prospective customers. This role requires managing a high volume of live chat and email inquiries, guiding users through the platform, and resolving issues efficiently. Coordinators follow established protocols, use internal tools, and escalate complex cases when needed. Balancing speed, accuracy, and empathy is essential to maintaining Maple’s standard of support. This structured, performance-focused position suits those who enjoy problem-solving, communicate clearly, and work well in an organized setting. It offers a strong entry point into Customer Support and Operations at Maple. Key responsibilities Respond promptly and accurately to live chat and email inquiries from patients and providers. Resolve common platform issues by following established workflows and guiding users through solutions. Identify and escalate complex issues to the appropriate internal teams. Handle a large volume of inquiries while maintaining attention to detail. Maintain a professional and empathetic tone in every interaction. Adapt quickly to changes in workflows, tools, and processes as the company evolves. What success looks like In the first 90 days, new team members focus on learning Maple’s support protocols, mastering the platform, and consistently delivering high-quality support across all channels.

Join our dynamic team as an IT Support Engineer at Stripe, where you will play a crucial role in ensuring our systems run smoothly and efficiently. You will be responsible for providing top-notch technical support to our teams, troubleshooting issues, and implementing solutions that enhance our operational capabilities.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in Toronto's bustling tech hub. Our innovative platform is designed to enhance safety, security, compliance, and efficiency across vital facility management touchpoints, positioning us as a leader in our industry. We pride ourselves on our dynamic team of dedicated professionals who are committed to excellence and continuous innovation.At FacilityOS, we foster a collaborative and innovative work culture that values the input of every team member. Employee engagement is paramount, and we actively encourage the sharing of thoughts and ideas.This position operates in a hybrid model, requiring in-office presence at least two days a week while allowing flexibility to work from home on other days.About The Role:To support our expanding Customer Success team, we are seeking a Customer Onboarding Specialist. In this role, you will take ownership of the comprehensive onboarding process for FacilityOS, which includes everything from training sessions to kiosk hardware setup, ensuring timely delivery of initial value and successful project management of implementations. You will work closely with large global enterprises, focusing on helping clients achieve rapid value realization while instilling confidence in our platform's capabilities.Client Consultation:· Conduct informative onboarding calls and training sessions to guide customers through the configuration process - this role is highly customer-facing, ideal for someone who excels at teaching and engaging with clients.· Collaborate with clients to gather and document their configuration requirements based on their use cases.· Address and resolve implementation challenges, including hardware delivery and software setup accuracy.· Ensure that FacilityOS's software is configured appropriately according to customer specifications to facilitate quick adoption upon launch.Onboarding Project Management:· Manage customer relationships from the point of sale through successful implementation of FacilityOS.· Oversee hardware deployment, whether internally or through third-party logistics (3PL).· Regularly assess onboarding progress through data reviews to ensure efficient implementation.

Join Tali AI, where we are dedicated to developing cutting-edge products that address real challenges faced by clinicians today.Our Approach: Our AI-driven medical assistant alleviates the administrative load on healthcare providers, allowing them to concentrate on delivering exceptional patient care. This shift not only enhances accessibility but also fosters a more compassionate and sustainable healthcare environment.With thousands of clinicians relying on Tali across Canada and the US, we are revolutionizing the industry by streamlining millions of patient interactions annually, giving clinicians back over 10 hours a week to focus on what truly matters—patient care.As a Customer Success Specialist, you will play a pivotal role in shaping the onboarding experience of our new users during their first 90 days. You will transform new sign-ups into empowered users by effectively communicating our value proposition and ensuring that every interaction is seamless, empathetic, and impactful. If you possess extensive experience in customer workflows, user onboarding, knowledge base development, and a passion for resolving customer needs while ensuring an exceptional experience, we encourage you to apply. Note: We are exclusively considering candidates who are fluent in both English and French for this position.

SOCi, a frontrunner in AI-driven marketing solutions tailored for multi-location businesses, is actively seeking a highly skilled Senior Product Support Specialist. In this essential role, you will be instrumental in delivering unparalleled support to ensure our clients' success and satisfaction with SOCi's innovative products. Your primary responsibilities will include troubleshooting and resolving complex product issues while collaborating with various cross-functional teams to meet client needs efficiently and effectively.

Job Overview:Join CMiC as a Client Support Manager in our dynamic Support department. In this pivotal role, you will serve as the primary contact for our valued clients, addressing their technical support needs. You will be the crucial link between clients and our internal teams, including programmers and managers, ensuring that solutions are delivered promptly and effectively tailored to meet client requirements. With a focus on quality service, we are seeking a dedicated professional who can navigate unique challenges to ensure an exceptional client experience.Key Responsibilities:Oversee daily critical issues, providing updates on resolution progress to clients and internal support teams.Facilitate regular conference calls with clients, covering:Updates on outstanding issues.Identification and prioritization of key issues.Coordination of upgrades, patches, and inquiries regarding new products.Coordinate support team activities to prioritize client needs effectively.Review client feedback on tickets and issues regularly.Engage in weekly meetings with Product Leads to discuss client issues and priorities.Maintain accurate business partner and contact information. Assist in managing internal customer service portal access.Monitor ticketing system for issues and escalate as necessary to ensure timely resolution.Cultivate and sustain strong business relationships with clients.Important Information:The salary range for this position is between $45,000 and $55,000 annually.This role is for an existing vacancy.We do not utilize AI for screening, assessment, or selection of candidates.

Join a Leading Global SaaS Company | Backed by a $28M Series B Investment Personalized 1:1 Coaching & Enablement Based in Toronto with a Hybrid Work ModelAbout CloudTalkWith a robust $28 million Series B funding from esteemed investors such as KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk is revolutionizing business communication through its AI-powered platform. Our tool is trusted by over 4,000 sales and support teams, enabling them to turn customer experience into their greatest competitive advantage.Our platform is designed to cater to businesses of all sizes, from dynamic scale-ups like Deel and TIER to industry giants like Nokia, Glovo, and Rakuten. CloudTalk empowers organizations around the globe to conduct impactful conversations by managing calls and messages seamlessly from a single platform.We are on a mission to create a cohesive communication ecosystem for sales and customer service teams, ensuring every professional can engage in more productive and meaningful dialogues.Your MissionAs an Onboarding Specialist, you will play a pivotal role in empowering our rapidly growing customer base. Your main responsibilities will include driving engagement, maximizing product adoption, and ensuring long-term success for our customers. This will ultimately lead to smooth renewals and expansion opportunities.This role is ideal for an enthusiastic, customer-centric professional who thrives in the fast-paced B2B SaaS environment and is passionate about preemptively solving technical challenges. If you are eager to make a significant impact in a burgeoning AI-driven SaaS company, this opportunity is for you.What’s in it for You? Contribute to the development of the leading AI business calling software and shape the future of business communication. Accelerate your professional growth with opportunities to collaborate across various teams and potentially transition into Product, Marketing, and other areas. Be part of a diverse global team, collaborating with skilled CloudTalkers from Europe, the US, and Asia, both in person and remotely. Join us on our journey to achieve $100M ARR and play an integral role in scaling a high-growth SaaS company.Your ResponsibilitiesLead the initial phase of the customer journey, ensuring a successful onboarding experience that maximizes value from CloudTalk.Facilitate timely product adoption.Serve as a trusted product expert, guiding clients through best practices and helping them utilize advanced features.Promote revenue retention and expansion by identifying opportunities for longer commitments, upsells, and higher-tier plan advocacy.What Makes You a Great FitCustomer-first mindset - you are dedicated to fostering customer success.Technical aptitude - you enjoy understanding software products in depth and assisting customers in maximizing their potential.Industry knowledge - experience in B2B SaaS, business calling software, or customer service solutions is a plus.

Since its inception, Fivetran has been dedicated to simplifying and ensuring reliable access to data, akin to how we use electricity. Our innovative technology allows customer data to seamlessly arrive in their data warehouses, fully structured and ready for query, with no engineering or maintenance needed. We take pride in empowering organizations to harness the full potential of their data every day.About the RoleFivetran is at the forefront of building data pipelines that fuel the modern data ecosystem for countless companies. Our Customer Support team collaborates with client teams globally to provide unparalleled support that combines profound technical knowledge with a strong customer-centric approach.We are seeking a Customer Support Engineer who possesses exceptional technical troubleshooting abilities, effective communication skills, and an unwavering commitment to delivering top-notch results for our customers. In this capacity, you will engage with both new and existing clients in a highly technical role, tackling complex issues, managing escalations with professionalism, and closely collaborating with engineering and product teams to resolve issues and prevent future occurrences. By adopting a collaborative and comprehensive approach, you will serve as the technical advocate for our customers within Fivetran, championing their needs while enhancing product quality and operational excellence.This full-time position is based in our Toronto office, featuring a hybrid work model that allows for a blend of remote flexibility and in-person collaboration, with two days in the office each week.

Semperis seeks a Product Support Engineer to join the Technical Delivery team in Toronto. This hybrid role requires working onsite 2-3 days per week and centers on supporting Semperis security and identity products. The company has received recognition from Inc. 5000 and DUNS 100 for growth and workplace culture. Location and Hybrid Work Toronto, Canada (primary focus) Phoenix, AZ Hoboken, NJ Dallas, TX Ottawa, Canada This position follows a hybrid schedule: expect to be in the local office 2-3 days each week. What You Will Do Troubleshoot and resolve technical and operational issues to help maintain strong customer satisfaction. Develop in-depth knowledge of one or two assigned Semperis products. Monitor and manage the Support Queue, meeting all service level agreements. Apply expertise in Active Directory Management, such as user and group management, schema, LDAP, Group Policies, SysVol, and Enterprise Administration. Work with cloud platforms like Azure, AWS, or Google Cloud. Document support cases using a CRM system such as Salesforce. Create and update Knowledge Base articles for both internal teams and customers. Analyze issues by gathering data and drawing clear conclusions. Proactively identify and resolve concerns for customers and internal stakeholders. Develop solutions and handle conflicts with professionalism. Impact Customer support insights will directly influence product development by providing feedback to management, Product, and R&D teams.