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Customer Success Manager - French Speaking

PipedrivePortugal, Lisbon
On-site Full-time

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Experience Level

Manager

Qualifications

To be successful in this role, candidates should possess strong interpersonal skills, an analytical mindset, and the ability to effectively communicate in French. A proven track record in customer success or account management is essential, along with a deep understanding of sales processes and customer relationship management tools. Candidates should be adept at problem-solving, demonstrating initiative, and fostering positive client relationships.

About the job

About Pipedrive

Pipedrive builds cloud-based sales and marketing tools that help teams work smarter. Since 2010, over 100,000 companies in 179 countries have chosen Pipedrive to streamline their daily operations. The company has grown from five founders to more than 850 employees representing 50+ nationalities, with ten offices across Europe and the United States. In 2020, Pipedrive became Estonia's fifth unicorn after a majority investment from Vista Equity Partners.

Role Overview: Customer Success Manager (French Speaking)

Based in Lisbon, this Customer Success Manager role focuses on building strong relationships with executive stakeholders in a portfolio of accounts. The position covers the full customer lifecycle: onboarding, user adoption, engagement, retention, and identifying upsell opportunities.

What You Will Do

  • Act as a trusted advisor to key account stakeholders, understanding their business needs and objectives
  • Lead customer onboarding and drive user acquisition and engagement
  • Work to retain customers and protect annual recurring revenue
  • Identify and close upsell opportunities within your portfolio
  • Promote customer satisfaction by establishing actionable next steps and demonstrating product value

Who We’re Looking For

  • Fluency in French (required)
  • Experience managing customer relationships, preferably in SaaS or technology
  • Track record of achieving high customer satisfaction and retention
  • Ability to identify expansion sales and drive revenue growth
  • Strong communication and organizational skills

If you thrive on building relationships, supporting customers, and driving results, consider joining Pipedrive’s Lisbon team.

About Pipedrive

Pipedrive is a leading provider of sales pipeline management software designed to help sales teams manage leads and deals, track communications, and automate repetitive tasks, enabling them to focus on what matters most: closing sales.

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