Customer Success Manager

TapcheckRemote - United States

Hybrid Full-time $140K/yr - $140K/yr

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Experience Level

Manager

Qualifications

Key Responsibilities:Team Leadership & ExecutionLead and mentor a team of Customer Success Managers and Onboarding Managers in charge of onboarding, adoption, retention, and growth across Tapcheck’s customer segments. Oversee daily operations of the Customer Success organization, ensuring consistent execution across customer engagement and account management initiatives. Provide coaching on customer strategy, risk management, and opportunities for expansion to enhance retention and revenue performance. Collaborate closely with the Director of Customer Success to implement CS strategies and operational goals. Customer Outcomes & Portfolio PerformanceMonitor and analyze performance metrics to ensure optimal customer outcomes and drive business growth.

About the job

ABOUT THE ROLE:

As the Customer Success Manager at Tapcheck, you will be a pivotal leader with a strong focus on execution, responsible for overseeing the daily operations of our Customer Success organization. You will serve as the operational support to the Director of Customer Success, ensuring the team consistently achieves exceptional customer results in areas such as onboarding, adoption, retention, and revenue expansion.

In this role, you will focus on team leadership, coaching, and driving operational excellence. You will manage a team of Customer Success Managers and Onboarding Managers, ensuring that existing programs are executed effectively while continuously seeking opportunities for performance enhancement through data analysis, coaching, and process optimization. This position is ideal for a true builder.

Success in this role entails leading a metrics-driven Customer Success team that excels in customer adoption, retention, and revenue generation while ensuring an outstanding customer experience. A demonstrated builder mindset, along with experience in scaling Customer Success programs and systems within rapidly growing organizations, is essential.

You will also contribute to the evolution of Tapcheck’s Customer Success strategy by implementing scalable engagement strategies, utilizing automation and AI-driven insights to amplify customer impact while enhancing operational efficiency.

This role offers both remote and hybrid options. Employees who are located within 30 miles of Plano, TX, are required to work in the office Tuesday through Thursday. Candidates residing outside of this radius may be considered for a fully remote position based on qualifications and business needs.

About Tapcheck

At Tapcheck, we are dedicated to transforming the way employees access their earned wages by providing innovative financial solutions. Our commitment to customer success is at the core of our mission, and we are looking for passionate individuals to join our team and make a difference.

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Full-time|On-site|Huntsville, Texas, United States

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Mar 1, 2026

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Part-Time Caregiver/PCA (2nd Shift) at Navion Senior Solutions | Boone, NC

Navion Senior Solutions

Part-time|On-site|Boone, North Carolina

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Mar 1, 2026

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Geospatial Programmer at Trinity Global Consulting | Littleton, CO

Trinity Global Consulting

Full-time|On-site|Littleton, Colorado, United States

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Mar 1, 2026

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Part-Time In-Home Veterinarian Opportunity in Jersey Village, TX

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

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Mar 1, 2026

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