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Customer Experience Associate

AngkasMakati, Metro Manila, Philippines
On-site Full-time

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Experience Level

Experience

Qualifications

Minimum of 6 months to 1 year of experience in customer service, support, or any client-facing roles. Excellent communication skills, both oral and written, in Tagalog and English. Conversational skills in Bisaya are a plus. Willingness to work on a shifting schedule and in an onsite environment.

About the job

  • Handle customer inquiries through various channels including phone (both inbound and outbound), email, and chat to ensure effective problem resolution.
  • Provide exceptional service to our high-value customers, fostering strong relationships by offering customized solutions.
  • Assist customers across multiple platforms including Telegram, Social Media, In-App messaging, Email, and Chat.
  • Deliver personalized customer service by addressing individual customer needs.
  • Engage in continuous training and development initiatives to enhance your skills.
  • Meet or surpass daily/monthly performance targets and other objectives set by your supervisor.
  • Comply with company policies and procedures at all times.

About Angkas

Join Angkas, a dynamic company dedicated to improving customer experiences in the transport sector. We pride ourselves on fostering a culture of freedom, work-life balance, and innovation within a start-up environment.

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