About the job
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Type: Contract
About PolicyStreet Group
PolicyStreet Group is an insurtech company delivering digital insurance solutions to businesses and consumers across Asia and Australia. The group operates through several subsidiaries, focusing on insurance distribution, embedded insurance, and reinsurance. PolicyStreet partners with more than 40 well-known insurance and takaful providers, offering employee benefits, group insurance, aggregation services, and digital infrastructure to simplify the insurance process.
The company is supported by investors such as Altara Ventures, Gobi Partners, Khazanah Nasional Berhad, and Cool Japan Fund. PolicyStreet serves over 10 million customers, with insured sums exceeding US$10 billion. Recognition includes a spot in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 and the title of “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News Country Awards for Excellence 2025.
Role Overview
PolicyStreet is expanding its automation capabilities to transform the motor insurance ecosystem. The team aims to streamline operations, reduce processing times, and improve accuracy throughout the policy lifecycle. The Contract RPA Engineer will play a key role in designing and implementing automation solutions that increase operational efficiency, reduce manual work, and enhance data accuracy within policy and customer workflows.
This role works closely with Business Transformation, Operations, Product, and Technology teams to automate high-volume processes using RPA tools. Integration with platforms such as CRM systems, Google Cloud, and messaging tools is a core part of the job.
What You Will Do
RPA Development & Automation
- Design, build, and maintain RPA bots for automating repetitive insurance tasks like quotation handling, policy issuance, and claims management.
- Work with stakeholders to gather business requirements and translate them into technical automation solutions.
- Create scalable and efficient automation workflows that follow RPA best practices.
- Test, debug, and validate RPA solutions to ensure reliable performance.
- Monitor, maintain, and optimize bots for ongoing performance improvements.
- Ensure all automation solutions comply with regulatory and data security requirements.
- Enhance existing automation scripts to improve speed, efficiency, and scalability.
- Provide technical support and troubleshoot issues with RPA bots in production.
- Implement exception handling, logging, and monitoring for all automated processes.
