About the job
Job Title: Bilingual Medical Scheduling & Intake Specialist (Spanish-English)
Employment Type: Full-Time
Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight Time
Saturday: 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week)
Salary: $6 – $8/hour (based on experience)
Location: Remote (Latin America)
Join our team as a Bilingual Medical Scheduling & Intake Specialist (Spanish-English), where you will play a crucial role in supporting a dedicated U. S.-based healthcare provider known for its commitment to high-quality, patient-centered care. The practice offers a comprehensive range of services aimed at enhancing overall health and well-being in a professional and compassionate setting.
In this pivotal role, you will serve as the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication.
Key Responsibilities
- Handle inbound and outbound patient calls with professionalism and empathy.
- Schedule, confirm, and reschedule appointments to optimize provider availability.
- Conduct patient intake, gathering demographics and insurance information.
- Verify insurance eligibility and assist with basic billing inquiries.
- Perform timely follow-ups, including callbacks for lab results and appointment reminders.
- Maintain accurate and up-to-date patient records in the EHR system.
- Respond to patient inquiries and provide general front desk support.
- Effectively prioritize urgent and appointment-related calls.
Qualifications
- Fluent in both Spanish and English (required).
- Experience in a medical receptionist, healthcare support, or high-volume call environment.
- Hands-on experience with Athena EHR (non-negotiable).
- Strong phone presence with clear, professional, and patient-friendly communication.
- Solid understanding of insurance verification and healthcare workflows.
- Ability to multitask, prioritize, and manage multiple calls efficiently.
- Highly reliable, responsive, and engaged during working hours.
- Detail-oriented with a strong commitment to patient care.
Tools & Systems
- Athena EHR
- VoIP system (Ooma or similar)
- Insurance portals (e.g., Aetna, BCBS, and others)
Performance Metrics
- High call answer rate with minimal missed calls.
- Fast response time to appointment requests.
- High schedule utilization (well-filled provider calendars).
- Timely completion of callbacks and follow-ups.
- Accuracy in patient data entry and insurance verification.
