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Bilingual Medical Scheduling & Intake Specialist (Spanish-English)

Winning AssistantsRemote — Colombia
Remote Full-time $6/hr - $8/hr

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Experience Level

Experience

Qualifications

The ideal candidate will be fluent in both Spanish and English, with prior experience in a medical receptionist or healthcare support role, especially within a high-volume call center environment. Proficiency in Athena EHR is a must. Strong communication skills, both verbal and written, are essential, along with a solid understanding of insurance verification processes and healthcare workflows. Candidates should be capable of multitasking effectively, prioritize tasks efficiently, and demonstrate reliability and engagement during work hours. A detail-oriented approach and commitment to patient care are crucial.

About the job

Job Title: Bilingual Medical Scheduling & Intake Specialist (Spanish-English)

Employment Type: Full-Time

Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight Time

Saturday: 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week)

Salary: $6 – $8/hour (based on experience)

Location: Remote (Latin America)

Join our team as a Bilingual Medical Scheduling & Intake Specialist (Spanish-English), where you will play a crucial role in supporting a dedicated U. S.-based healthcare provider known for its commitment to high-quality, patient-centered care. The practice offers a comprehensive range of services aimed at enhancing overall health and well-being in a professional and compassionate setting.

In this pivotal role, you will serve as the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication.

Key Responsibilities

  • Handle inbound and outbound patient calls with professionalism and empathy.
  • Schedule, confirm, and reschedule appointments to optimize provider availability.
  • Conduct patient intake, gathering demographics and insurance information.
  • Verify insurance eligibility and assist with basic billing inquiries.
  • Perform timely follow-ups, including callbacks for lab results and appointment reminders.
  • Maintain accurate and up-to-date patient records in the EHR system.
  • Respond to patient inquiries and provide general front desk support.
  • Effectively prioritize urgent and appointment-related calls.

Qualifications

  • Fluent in both Spanish and English (required).
  • Experience in a medical receptionist, healthcare support, or high-volume call environment.
  • Hands-on experience with Athena EHR (non-negotiable).
  • Strong phone presence with clear, professional, and patient-friendly communication.
  • Solid understanding of insurance verification and healthcare workflows.
  • Ability to multitask, prioritize, and manage multiple calls efficiently.
  • Highly reliable, responsive, and engaged during working hours.
  • Detail-oriented with a strong commitment to patient care.

Tools & Systems

  • Athena EHR
  • VoIP system (Ooma or similar)
  • Insurance portals (e.g., Aetna, BCBS, and others)

Performance Metrics

  • High call answer rate with minimal missed calls.
  • Fast response time to appointment requests.
  • High schedule utilization (well-filled provider calendars).
  • Timely completion of callbacks and follow-ups.
  • Accuracy in patient data entry and insurance verification.

About Winning Assistants

Winning Assistants is a forward-thinking healthcare support company committed to enhancing patient experiences and providing exceptional care. Our team is dedicated to ensuring that every patient receives the attention and service they deserve in a compassionate environment.

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