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Tier 2 Support Lead

pingwindAlexandria, VA
On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for customer service. Previous experience in a Tier 1 or Tier 2 support role is essential, along with a track record of managing teams. Familiarity with troubleshooting software and hardware issues, as well as experience with ticketing systems, will be beneficial.

About the job

Join the dynamic team at pingwind as a Tier 2 Support Lead. In this pivotal role, you will oversee a team of support specialists, providing exceptional service to our clients while ensuring the resolution of technical issues efficiently and effectively. You will serve as the primary point of contact for escalated issues and will play a key role in mentoring and training junior staff.

About pingwind

pingwind is a leading provider of innovative technology solutions, dedicated to enhancing customer experiences through reliable and efficient service. Our team values collaboration, creativity, and a commitment to excellence, making us a preferred choice for clients seeking top-notch support.

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