Tier 2 Support Lead

Join the dynamic team at pingwind as a Tier 2 Support Lead. In this pivotal role, you will oversee a team of support specialists, providing exceptional service to our clients while ensuring the resolution of technical issues efficiently and effectively. You will serve as the primary point of contact for escalated issues and will play a key role in mentoring and training junior staff.

Job Title: APR Technical LeadLocation: Alexandria, Virginia Company Overview: Centuria is a distinguished Service-Disabled Veteran-Owned Small Business (SDVOSB) that has been a trusted provider of IT, Engineering, and Scientific solutions to the Federal Government since 2002. With two decades of excellence, our team of skilled professionals is dedicated to delivering innovative solutions and takes immense pride in their work, ensuring the highest level of service for our government clients.Key Responsibilities:- Oversee project management for complex, multi-task IT contracts.- Plan, organize, and manage teams engaged in diverse technical responsibilities.- Offer administrative and technical guidance to personnel; hold authority to recruit, hire, and manage resources within the corporate structure; coordinate approved contracts.- Establish enhanced procedures and controls to guarantee services meet production and scheduling requirements.- Communicate the status and activities of personnel involved in contracts to customer representatives.- Address administrative or technical inquiries from client representatives.- Implement continuous evaluation and control measures; work autonomously.- Collaborate with team members, management, and clients to ensure tasks are completed to established standards.- Identify risks and develop contingency plans promptly.- Analyze current operations and facilitate training sessions and meetings to discuss potential improvements.- Stay informed about industry trends and advancements.- Deliver presentations and reports to relevant stakeholders.Qualifications:- Extensive experience managing a Tier 2 specialized support desk in a large-scale environment, ideally with over 10,000 users.- Proven skills in Tier 2 management, including call management, account oversight, reporting, and workforce management.- Familiarity with managing Service Level Agreements.- ITIL Certification and one or more Microsoft Certifications (MCSE or similar) are required.- A minimum of fifteen (15) years in IT, including at least ten (10) years in a managerial role or an equivalent combination of education and experience.- A Bachelor’s degree in Computer Science, Engineering, Mathematics, Business, Management, or a related field is required.

Role Overview Sur La Table in Alexandria, VA seeks a Culinary Lead to guide a team in delivering memorable cooking experiences. This position shapes the kitchen’s direction, blending hands-on leadership with a focus on quality and creativity. Main Responsibilities Develop menus that reflect Sur La Table’s standards and culinary vision Train and mentor staff to ensure consistent execution and growth Oversee daily kitchen operations, maintaining high quality in every dish About the Team Work alongside skilled culinary professionals who share a commitment to great food and guest experiences. The Culinary Lead plays a key part in setting the tone for creativity and excellence in the kitchen.

Join the DashMart team as a Shift Lead, where you'll play a pivotal role in ensuring smooth operations within our local fulfillment center. As a Shift Lead at DoorDash, you will oversee daily shifts, manage inventory, and support team members in a fast-paced, engaging environment. We're looking for a proactive and experienced individual who thrives in dynamic settings and is passionate about delivering exceptional service. You will be responsible for maintaining high standards of safety, cleanliness, and quality, while also training and guiding your team to success. This is an exciting opportunity to make a tangible impact as we deliver convenience to our customers.

Join Prosidian Consulting as a Policy & Governance Lead, where you will play a pivotal role in shaping and implementing effective policies within government services. This full-time position is ideal for a mid-senior level professional eager to make a significant impact.

Your Role:Serve as the primary contact for our esteemed customers and partners.Efficiently manage incoming support tickets within defined service level agreements (SLAs) to guarantee exceptional customer satisfaction. Your focus will be on effective communication, managing expectations, and timely follow-ups to ensure an optimal customer experience.Keep customers apprised throughout the ticket resolution process by proactively providing updates and next steps, even while issues are being investigated.Take complete ownership of the ticket lifecycle. If the issue is beyond your expertise, you will collaborate with other internal teams to ensure a resolution.Analyze markup languages and application logs to support the development team in identifying and resolving product bugs.Work collaboratively across various departments to champion customer needs and drive solutions.

As the Data Governance Lead at Prosidian Consulting, you will spearhead the development and implementation of effective data governance frameworks. You will ensure data integrity, compliance, and security across the organization while collaborating with stakeholders to foster a culture of data-driven decision-making.

Join Ampol as a Marketing Technology Lead, where you will spearhead our technology-driven marketing strategies and initiatives. You will play a pivotal role in optimizing our marketing technology stack, enhancing customer engagement, and driving measurable business results.

Role overview SanaCommerce is looking for a Senior Support Analyst in Alexandria. This role serves as the first line of contact for clients, handling their questions and requests. The Senior Support Analyst works to resolve issues efficiently and helps maintain strong customer relationships. Strong service and problem-solving skills will support both client satisfaction and the company’s ongoing success.

We are seeking a skilled Lead Angular Developer to join our dynamic team at usm2. In this role, you will leverage your expertise in Angular to lead development projects, mentor junior developers, and ensure the highest standards of code quality. You will be responsible for building scalable web applications, collaborating with cross-functional teams, and driving the adoption of best practices in software development.

Ampol Limited seeks an Employment Compliance Lead based in Alexandria. This role centers on upholding and enhancing compliance with employment laws and regulations across the organization. Key responsibilities Create strategies that align employment compliance with Ampol’s business objectives Put in place and oversee programs and processes to maintain compliance with current legislation Role focus This position involves both developing new approaches to compliance and ensuring that existing procedures meet legal requirements. The Employment Compliance Lead will play a central role in supporting Ampol’s commitment to lawful and ethical employment practices.

Join our dynamic team at Prosidian Consulting as a Lead Data Scientist, where your expertise will drive innovative data solutions and enhance our analytical capabilities. You will leverage advanced statistical methods, machine learning, and data visualization techniques to provide actionable insights that support our mission in Government Services.

As a Regulatory Compliance Lead at Prosidian Consulting, you will play a pivotal role in ensuring that our clients adhere to all applicable regulations and standards. Your expertise will guide teams in navigating complex regulatory environments, while also implementing and monitoring compliance programs. This position requires a proactive approach to identify potential compliance risks and develop effective strategies to mitigate them.

Join our dynamic team as an Analytics Consulting Lead, where you will spearhead innovative analytics solutions to drive strategic decision-making for our clients. In this pivotal role, you will leverage your expertise in data analytics and consulting to provide actionable insights and foster data-driven cultures within organizations.The ideal candidate is a visionary leader with a proven track record in analytics, capable of guiding teams and collaborating with stakeholders to deliver high-impact projects. If you thrive in a fast-paced environment and are passionate about transforming data into meaningful strategies, we want to hear from you!

As a General Merchandise Team Lead at dev2, you will play a pivotal role in ensuring our merchandise meets high standards of quality and customer satisfaction. You will lead a dedicated team, fostering a positive work environment while overseeing daily operations. Your leadership will drive team performance, enhance customer experience, and promote efficient processes.

Join our dynamic team at Prosidian Consulting as a ServiceNow / SAP SuccessFactors Lead. In this pivotal role, you will spearhead the implementation and management of ServiceNow and SAP SuccessFactors solutions. Your leadership will help streamline processes and enhance operational efficiencies within government services. We seek an innovative thinker with a passion for technology and a commitment to delivering exceptional results.

Join our innovative team as an Analytics Support Specialist at reteam, where we are dedicated to revolutionizing enterprise software. Our suite of products empowers talent leaders, recruiters, and hiring managers to streamline their hiring processes effectively.At reteam, we are proud to be well-funded and supported by notable investors, including Y Combinator, Elad Gil, and Lachy Groom. Although we haven't launched publicly yet, we are already collaborating with some amazing companies, including Opendoor, Plaid, Airtable, Snyk, Benchling, and SalesLoft, among others.This is an exciting opportunity to join us at a pivotal time as we expand our market reach. We are looking for someone who can help transition our sales process from founder-led initiatives to a scalable and repeatable model.

As the Training Analytics Lead, you will play a pivotal role in shaping the training programs through data-driven insights. Your expertise will guide the team in developing effective training strategies that enhance employee performance and drive organizational growth. Collaborating with various stakeholders, you will analyze training effectiveness and recommend improvements, ensuring that our training initiatives align with business goals.

Role Overview Guidepost Montessori in Alexandria, Virginia is hiring a Lead Preschool Teacher to guide and support young children in their early learning. This role leads a classroom, creating an environment where children can grow, explore, and develop as individuals. The Lead Preschool Teacher helps shape each child's educational journey and contributes to a positive school community.

Join Sur La Table as a Store Floor Lead, where you'll play an instrumental role in creating a welcoming atmosphere for culinary enthusiasts. As a key member of our leadership team, you will inspire customers and drive sales while ensuring operational excellence. Your responsibilities will include overseeing daily store functions, delivering exceptional customer experiences, and fostering team development through coaching and training. Together, we create joy through cooking and sharing great food.