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Temporary Patient Care Advocate

9amHealthWest Coast (PST based)
On-site Temporary $23/hr - $23/hr

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Experience Level

Entry Level

Qualifications

QualificationsWe are looking for candidates who possess strong communication skills, empathy, and a passion for helping others. Ideal applicants should have:Exceptional interpersonal communication abilitiesExperience in customer service or healthcare settingsAbility to manage multiple tasks efficientlyProficiency with technology and digital communication tools

About the job

Join Our Team as a Patient Care Advocate

At 9amHealth, we are redefining the standard of care in cardiometabolic health. Our innovative, holistic approach focuses on preventing and managing obesity, diabetes, high blood pressure, and high cholesterol through personalized care plans, prescription medications, and expert guidance. We are committed to helping our members achieve healthier lifestyles every day.

Based in San Diego, California, 9amHealth is backed by a team renowned for developing mySugr, a leading diabetes management app acquired by Roche in 2017. With support from esteemed investors and $25 million in funding, we are on a growth trajectory aimed at delivering a more connected care experience for our members.

Position Overview

This is a temporary 3-month contract role intended to meet the growing demand for our services. Performance and business needs may lead to an extension of this contract for up to 9 months.

As a Patient Care Advocate, you will be an integral part of our Care Team, engaging directly with members via phone, text, email, and messaging. Your role will involve collaborating with clinical specialists to ensure smooth and efficient healthcare experiences. You will be the first point of contact for our members, addressing inquiries from enrollment to care journey navigation and directing them to appropriate team members for prompt assistance. You will join a compassionate and dedicated team that values open communication and prioritizes member well-being.

Your primary responsibility will be to maximize coverage and enhance the personalized member experience well beyond conventional healthcare settings. You will respond to member inquiries through various channels, prioritized in the following order:

  • Inbound phone calls (including those from partner teams)
  • Inbound in-app messages and text messages
  • Inbound emails
  • Other assigned tasks per daily schedule

Available Shifts

Monday to Friday:

  • 6:00 AM - 2:30 PM PST

About 9amHealth

9amHealth is pioneering a groundbreaking approach to cardiometabolic health, offering personalized care solutions to help individuals manage conditions such as obesity, diabetes, and high blood pressure. Our innovative team, founded by experts in diabetes management, is committed to transforming healthcare experiences and outcomes.

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