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Technical Writing Manager (f/m/d)

ContentfulLondon, England, United Kingdom
On-site Full-time

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Experience Level

Manager

Qualifications

We are seeking an individual with proven experience in technical writing management, a robust understanding of localization processes, and a passion for creating high-quality documentation. The ideal candidate should demonstrate leadership skills, a collaborative mindset, and the ability to thrive in dynamic environments.

About the job

About the Opportunity

Join Contentful as a Technical Writing Manager (f/m/d) and take charge of our documentation strategy from start to finish. Your mission will be to enhance the quality, consistency, and discoverability of our technical content. In this pivotal role, you will design processes and frameworks, optimize workflows, coordinate localization initiatives for our product UI and documentation, and contribute to building an exceptional knowledge base for developers, marketers, and authors.

Your proactive and inquisitive nature thrives in ambiguous situations. You dig deep into issues, impose structure where it’s lacking, and clarify complex problems. Your contributions will significantly impact how our customers leverage and scale with Contentful, playing a vital role in our enterprise-level success.

What to Expect

As the Technical Writing Manager (f/m/d), you will lead a team of Technical Writers, ensuring documentation meets high standards while advancing localization in our product:

Drive High-Quality Documentation

  • Lead and nurture a small team of Technical Writers.
  • Create a comprehensive documentation strategy encompassing processes, tools, delivery frameworks, and customer feedback loops for ongoing enhancement.
  • Conduct regular reviews and provide coaching to elevate writers’ skills and their impact on customers.
  • Generate top-tier technical content, including API documentation, release notes, how-to guides, and FAQs.
  • Review, test, and edit contributions from non-writer team members.
  • Identify and address gaps in Contentful’s knowledge presence through cross-functional collaboration.
  • Collaborate with product managers, engineers, designers, and customer-facing teams to develop relevant content.
  • Enhance the Help Center to make Contentful more user-friendly for developers, marketers, and editors.
  • Establish systematic checklists and process checkpoints for successful documentation releases.
  • Implement mechanisms for customer feedback to inform documentation improvements.

Champion Localization

  • Act as the subject-matter expert for product UI and documentation localization, overseeing coordination efforts.
  • Drive and implement a localization strategy to ensure the accessibility of Contentful’s product UI and documentation for a global audience.

What You Need to Succeed

About Contentful

Contentful is a leading content management platform that empowers businesses to deliver digital experiences seamlessly across various channels. Our mission is to enable organizations to create, manage, and distribute content effectively, fostering innovation and growth.

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