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Technical Support Specialist - Cybersecurity/EDR

KaseyaMedellin, Colombia
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in technical support or related field, preferably in cybersecurity or EDR. Strong understanding of cybersecurity principles and best practices. Excellent problem-solving skills and the ability to work under pressure. Exceptional communication skills, both written and verbal. Ability to work independently and as part of a team. Relevant certifications (e.g., CompTIA Security+, CEH) are a plus.

About the job

Join Kaseya, a leading provider of IT management solutions, as a Technical Support Specialist specializing in Cybersecurity and Endpoint Detection and Response (EDR). In this dynamic role, you will be responsible for providing exceptional technical support to our clients, ensuring that their cybersecurity solutions are effectively implemented and functioning optimally.

Your key responsibilities will include troubleshooting complex technical issues, guiding clients through product installations, and offering proactive solutions to enhance their cybersecurity posture. You will collaborate with cross-functional teams to deliver high-quality service and contribute to client satisfaction.

About Kaseya

Kaseya is a global leader in IT management software, empowering IT departments and Managed Service Providers (MSPs) with innovative solutions that streamline operations and enhance service delivery. Our commitment to excellence and customer satisfaction sets us apart in the industry. Join our diverse team and be part of a company that values growth, collaboration, and success.

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