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Technical Support Specialist

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Technical diploma or equivalent qualificationFamiliarity with bench toolsKnowledge of ticket management systemsPrevious experience in technical support or repair is preferredExcellent command of the German language, both spoken and writtenCuriosity and proactivity in problem-solving

About the job

Keyline Industries, a reputable family-owned enterprise with two production facilities in Veneto, nine subsidiaries across three continents, and a dedicated R&D team of 40 professionals, stands at the forefront of key manufacturing and technology.

As a premier manufacturer of keys, key cutting machines, and transponders, Keyline Industries excels in crafting innovative automated machinery for the security sector and home & building automation, under the brands ACS and Allmatic.

To strengthen our technical support team, we are seeking a dedicated individual who will report directly to the department manager and undertake the following responsibilities:

  • Diagnosing issues with duplicating machines
  • Conducting repairs
  • Providing telephone and web-based support to clients for troubleshooting
  • Managing support tickets

About Keyline Industries

Keyline Industries is a family-owned business known for its commitment to innovation and excellence in the manufacturing of keys and cutting-edge security solutions. With a strong global presence and a dedicated workforce, we are constantly expanding our capabilities to meet the needs of our clients worldwide.

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