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Technical Support Analyst at Bandwidth | Raleigh

On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong analytical and troubleshooting skills. Excellent communication and interpersonal abilities. Experience with customer service in a technical environment. Ability to work in a fast-paced, team-oriented environment. Familiarity with telecommunications or related technology is a plus.

About the job

About the Role

Bandwidth is hiring a Technical Support Analyst in Raleigh. This role serves as the first point of contact for customers, assisting with technical questions and troubleshooting issues related to Bandwidth's communications technology.

What You Will Do

  • Respond to customer inquiries and technical problems
  • Diagnose and resolve issues to maintain customer satisfaction
  • Apply technical knowledge to support Bandwidth’s communication services

Location

This position is based in Raleigh.

About Bandwidth Inc.

Bandwidth Inc. is at the forefront of communication innovation, providing voice, messaging, and emergency services to businesses around the globe. Our commitment to excellence and customer satisfaction drives our success, making us a preferred partner in the industry.

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