Technical Support Analyst at Bandwidth | Raleigh

About the Role Bandwidth is hiring a Technical Support Analyst in Raleigh. This role serves as the first point of contact for customers, assisting with technical questions and troubleshooting issues related to Bandwidth's communications technology. What You Will Do Respond to customer inquiries and technical problems Diagnose and resolve issues to maintain customer satisfaction Apply technical knowledge to support Bandwidth’s communication services Location This position is based in Raleigh.

Bandwidth Inc. seeks a Product Analyst in Raleigh, NC. This position focuses on using data to inform product decisions and enhance the experience for users. Key Responsibilities Study market trends to spot opportunities and potential challenges for both current and future products. Gather and interpret feedback from users, providing insights that help improve products. Collaborate with teams throughout the company to refine and develop product offerings. Present findings and recommendations that help shape the product roadmap and guide strategic decisions.

Join Bandwidth as an Account Executive focused on SLED (State and Local Government and Education) in Raleigh, NC. In this role, you will actively engage with our clients to understand their needs and provide tailored solutions that enhance their communication capabilities. Your expertise will help drive customer satisfaction and contribute to our mission of delivering innovative communication solutions.

About Us:Bandwidth is a distinguished global software company recognized for its innovative solutions that empower enterprises to deliver superior communications through voice, messaging, and emergency services. Operating in over 65 countries and catering to more than 90% of the global economy, we stand as the only provider with a proprietary communications cloud that offers cutting-edge automation, AI integrations, worldwide reach, and exceptional human support. Bandwidth is synonymous with mission-critical communications, trusted by Global 2000 companies, hyperscalers, and SaaS innovators!Join Bandwidth and find your rhythm in our collaborative culture, where individuality is celebrated, and every BANDmate is encouraged to be their true self. #jointheband

About Us: Bandwidth is a distinguished global software provider, recognized as a prior “Best of EC” award winner. We empower enterprises to create remarkable experiences through voice, messaging, and emergency services. Our reach extends to over 65 countries, encompassing more than 90 percent of the global economy. As the only provider of an owned communications cloud, we deliver advanced automation, AI integrations, global connectivity, and premium human support. Bandwidth is a trusted partner for mission-critical communications, serving the Global 2000, hyperscalers, and SaaS innovators! At Bandwidth, we value individuality and encourage our team members to be their authentic selves. Join us and #jointheband! What We're Seeking: The Research & Development (R&D) team at Bandwidth is pioneering the exploration and application of transformative technologies to shape the future of communication experiences. Our dynamic, agile, and T-shaped group delves into cutting-edge fields such as Artificial Intelligence and Machine Learning. We are on the lookout for a passionate AI/ML Engineer to join our vibrant team based in Raleigh, NC. If you thrive in a fast-paced, collaborative environment and enjoy rapidly iterating on ideas and prototypes, you will fit right in. You possess a startup mentality, are comfortable with ambiguity, and are driven by an insatiable curiosity to explore, innovate, and learn. If you are enthusiastic about leveraging advanced AI/ML techniques, particularly Large Language Models (LLMs), to address real-world challenges and influence future products, this is the perfect opportunity for you. This role requires full-time presence at our Raleigh office.

Role Overview Bandwidth Inc. is hiring a Message Registration Support Analyst for the 2nd Shift (11 AM to 8 PM) in Raleigh, NC. This position focuses on supporting message registration processes, maintaining compliance standards, and improving user experiences. What You Will Do Support the message registration workflow for customers and internal teams. Work with technical teams to troubleshoot and resolve registration issues. Help ensure compliance with relevant guidelines and policies. Deliver attentive, responsive service to users and stakeholders. Schedule and Location Shift: 2nd Shift, 11 AM to 8 PM Location: Raleigh, NC

Who We Are:Bandwidth is a leading global software company, recognized with the 'Best of EC' award, dedicated to empowering enterprises to provide exceptional experiences through voice, messaging, and emergency services. Operating in over 65 countries and covering more than 90% of the global economy, we are the sole provider of an owned communications cloud that integrates advanced automation, AI capabilities, global reach, and top-tier human support. Bandwidth is the trusted choice for mission-critical communications among the Global 2000, hyperscalers, and SaaS innovators!At Bandwidth, we value your individuality as part of our BAND. We celebrate diversity and encourage our BANDmates to express their authentic selves. Join us and be part of something great! #jointhebandWhat We Are Looking For:We are in search of a Senior Analytics Engineer to act as a senior technical authority for our analytics data layer. You will be instrumental in driving scalable modeling patterns, governance, and performance across multiple domains. In this role, you will architect core datasets and semantic foundations, lead intricate cross-functional initiatives, mentor engineers and analysts, and establish engineering and governance patterns for AI agent development and lifecycle management. You will also provide analytics-facing leadership for Sigma Administration and Snowflake Administration, in line with senior expectations.

Join Our Team:Bandwidth, an esteemed global software company recognized as a “Best of EC” award winner, empowers enterprises to deliver extraordinary experiences through voice, messaging, and emergency services. With a reach spanning over 65 countries and more than 90% of the global economy, we stand out as the sole provider of a proprietary communications cloud, offering advanced automation, AI integrations, global connectivity, and exceptional human support. Bandwidth is the trusted choice for mission-critical communications, serving the Global 2000, hyperscalers, and SaaS innovators!At Bandwidth, your individuality resonates when you join the BAND. We celebrate diversity and champion our BANDmates to embrace their authentic selves. #jointhebandInternship Overview:We are seeking a Software Development Intern to become a vital member of our Software Infrastructure team for Summer 2026. In this exciting role, you will help shape and enhance the “paved road” that allows our software to seamlessly transition from our keyboards to our customers. Your focus will be on creating tools and services that enhance the productivity and satisfaction of our Software Engineers.Unsure if you meet all the qualifications? We encourage you to apply and engage in a conversation! You should be comfortable writing code, utilizing a terminal, and sharing complex technical ideas with your teammates.Key Responsibilities:Design, build, and maintain Bandwidth’s software platform that supports our software engineers.Empower our teams to develop exceptional software efficiently.Create and uphold first-rate developer tooling.Significantly enhance build times and overall developer productivity.Contribute to making Bandwidth an outstanding workplace for software engineers.

Who We Are:Bandwidth is a recognized leader in the software industry, helping enterprises deliver superior experiences through voice, messaging, and emergency services. Operating in more than 65 countries and serving over 90 percent of the global economy, we stand out as the only provider with an owned communications cloud that offers advanced automation, AI integrations, global reach, and unmatched human support. Trusted by the Global 2000, hyperscalers, and SaaS builders, Bandwidth is at the forefront of mission-critical communications!When you join the BAND at Bandwidth, your individuality is celebrated. We embrace diversity and encourage our BANDmates to be their authentic selves. #jointheband

Who We Are:Bandwidth is an award-winning global software organization dedicated to empowering enterprises to deliver outstanding experiences through voice, messaging, and emergency services. With a presence in over 65 countries and serving more than 90% of the global economy, we uniquely provide a communications cloud that offers advanced automation, AI integrations, global reach, and premium human support. Trusted by the Global 2000, hyperscalers, and SaaS innovators, Bandwidth is the go-to partner for mission-critical communications.At Bandwidth, your individuality is valued as part of the BAND. We celebrate diversity and encourage our BANDmates to express their authentic selves. Join us with #jointhebandWhat You'll Do:Our leadership team is passionate about enabling their teams to craft exceptional software by advocating for best practices and strong principles. We foster dynamic environments where individuals can thrive, take creative risks, and grow.Attract and retain top talent eager to make a significant impact.Inspire and mentor engineers through meaningful one-on-ones, constructive feedback, and expert guidance that promotes technical growth and career advancement.Drive the culture that positions Bandwidth as an attractive destination for software engineers eager to perform at their best alongside talented colleagues.Own your impact from start to finish — guiding innovative design, ensuring development excellence, and maintaining smooth operations with proactive monitoring in production.Collaborate globally with diverse teams across various states, countries, and time zones, broadening your horizons and enriching your experience.Join us in a vibrant community where your ideas are valued, your skills are nurtured, and your work contributes to shaping the future.Are you enthusiastic about this position and its responsibilities, even if you aren’t entirely sure you meet every qualification? Do you feel motivated to help us achieve our mission? If you answered ‘yes’ to both questions, we encourage you to apply! Don’t miss the chance to be part of the BAND.

Join Bandwidth as a Traffic Performance Analyst and play a crucial role in analyzing traffic data to enhance operational efficiency. You will be responsible for evaluating performance metrics, identifying trends, and providing actionable insights to optimize our traffic management strategies. If you are passionate about data analysis and keen on driving impactful decisions, we want to hear from you!

Bandwidth Inc. is hiring a Business Intelligence and Pricing Analyst in Raleigh, NC. This position focuses on supporting pricing strategies and business performance through data analysis and insights. Role overview The analyst will work with cross-functional teams to interpret data and provide recommendations that shape pricing decisions. The role involves using analytics tools to gather, analyze, and present information that helps guide the company’s direction. What you will do Analyze business and pricing data to identify trends and opportunities Develop actionable insights that inform pricing strategies Collaborate with teams across the company to support data-driven decision-making Use advanced analytics tools to extract and communicate findings Requirements Strong analytical skills and experience working with business data Ability to work effectively with colleagues from different departments Familiarity with analytics tools

About Us:Bandwidth, an award-winning global software company, empowers enterprises to deliver outstanding experiences through voice, messaging, and emergency services. With a presence in over 65 countries and catering to more than 90% of the global economy, we stand out as the sole provider of an owned communications cloud equipped with advanced automation, AI integration, extensive global reach, and exceptional human support. Trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS developers, we are committed to innovation and excellence.At Bandwidth, your individuality is celebrated as we encourage all BANDmates to be their authentic selves. Join us and be part of the BAND! #jointhebandPosition Overview:We are seeking a dedicated Global Revenue Cycle Analyst to ensure our global clientele receives precise and timely invoices. The ideal candidate will exhibit adaptability, possess strong analytical abilities, and thrive in a dynamic environment while solving complex problems.Key Responsibilities:Validate the completion of M07 and S07 jobs, using multiple systems to rectify any discrepancies and ensure accurate billing.Execute monthly queries during billing cycles to verify charges associated with NRC and MRC jobs, ensuring alignment with previous month documentation of total revenue.Conduct quarterly billing cycles employing various billing platforms to ensure prompt delivery of customer invoices.Assist internal teams with billing inquiries, conducting research and analyzing data to offer solutions via the Zendesk ticket queue.Perform monthly billing cycle audits across multiple products to confirm charge accuracy, collaborating with internal teams to resolve any unexpected changes.Lead projects to fruition with an emphasis on accuracy and effective communication.Act as a Subject Matter Expert on Bandwidth products, participating in product meetings to enhance knowledge of new and existing offerings.Attend and occasionally facilitate stakeholder meetings related to the billing cycle, documenting notes to update the team and absent stakeholders.

Join Bandwidth Inc. as a Global Billing Analyst and become a pivotal part of our dynamic team dedicated to transforming the telecommunications industry. In this role, you will be responsible for analyzing billing processes, ensuring accuracy, and supporting our global financial operations. Your keen attention to detail and analytical skills will help us streamline our billing procedures and enhance customer satisfaction.

Join Artech Information Systems LLC as a Senior IT Technical Support Analyst, where you will play a vital role in providing exceptional technical support to our clients. Your expertise will be essential in diagnosing and resolving complex IT issues, ensuring seamless operations and client satisfaction.You will collaborate with various teams to implement solutions, conduct training sessions, and contribute to the ongoing improvement of our support processes. This position offers an exciting opportunity to advance your career in a dynamic environment.

Join our dynamic team at 360IT Professionals as a Technical Support Expert in Raleigh, NC. We are seeking a detail-oriented individual with a passion for technology and customer service. In this role, you will provide top-notch technical support to our clients, troubleshooting issues and ensuring optimal performance of their systems.

We are seeking a dedicated Technical Support Specialist to join our Production Support team within the IT Private Banking division. As a key partner to our global Private Banking operations, you will provide tailored IT solutions that address specific business needs.Your mission will be to collaborate closely with business units, leveraging technology to maximize the value of their IT investments and achieve strategic goals. You will be instrumental in ensuring that our platforms effectively support existing systems while enabling enhancements and new developments.In this role, you will interface with the Operations team and business users, providing expert analysis and timely resolutions for issues related to the Client Mobile platform and other Private Banking applications. Your responsibilities will include:Maintaining clear communication with clients and IT management, acting as a liaison between business units, vendors, development teams, and other support groups.Executing report-related tasks and running processes as required by operations.Escalating issues as necessary to ensure timely resolutions.Developing strong relationships with other IT groups to facilitate efficient issue resolution and keep users informed.Participating in calls with the APAC team during their time zone for production issues and occasionally working weekends for production releases and infrastructure events.Documenting production applications and infrastructure while maintaining the required level of support.Collaborating with the Environment Manager to maintain all environments.

Bandwidth Inc. is seeking a Solution Marketing Manager based in Raleigh, NC. This role centers on shaping marketing strategies for the company’s solutions and collaborating with multiple teams to deliver campaigns that connect with target audiences. Role overview The Solution Marketing Manager develops and executes marketing initiatives that highlight Bandwidth’s offerings. This position works closely with colleagues across departments to ensure campaigns are both creative and aligned with business goals. What you will do Work with cross-functional teams to design and launch marketing campaigns Contribute creative ideas and use analytical skills to drive product awareness Support efforts that increase engagement and support company growth Key skills Strong collaboration and communication abilities Creativity in campaign development Analytical thinking to measure and improve marketing impact

Bandwidth Inc. is a global software company specializing in voice, messaging, and emergency communications. The company's cloud platform powers automation and AI integrations for organizations in over 65 countries. Bandwidth partners with Global 2000 companies, hyperscalers, and SaaS providers to deliver reliable communications at scale. Diversity and inclusion are central to the company culture, and every team member is encouraged to bring their authentic self to work. The Software Development Intern (Messaging) will join the Messaging Team in Raleigh, NC for summer 2026. This paid internship centers on hands-on experience with messaging technologies, including SMS, MMS, and applications such as WhatsApp and Facebook. Each intern is paired with a mentor who provides guidance, technical feedback, and support throughout the program. Bandwidth views this internship as a pathway for students interested in building a career in software development, with the potential for full-time opportunities after graduation. What you will do Develop and maintain APIs used by customers Participate in code reviews and provide constructive feedback Contribute to software architecture for new messaging solutions Work closely with product managers and engineers to prioritize and deliver messaging software Requirements Enrolled in a Bachelor’s program in Computer Science, Computer Engineering, or a related field Strong problem-solving skills and creativity Ability to design efficient and user-friendly solutions Collaborative mindset and a team-oriented approach Programming experience with a focus on writing clean, testable code Familiarity with Java and database management (AWS experience is a plus) Support and growth Interns at Bandwidth join a supportive and inclusive environment designed to foster both professional and personal development.

Join Bandwidth as a Lead Toddler Guide where you will play a pivotal role in shaping the early learning experiences of toddlers. As a leader in our educational environment, you will foster a nurturing and stimulating atmosphere, ensuring that each child’s developmental needs are met. You will work closely with educators and parents to create engaging learning activities that promote curiosity and creativity.