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Technical Solution Engineer - AI Solutions

AppierTokyo, Japan
On-site Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, you should possess a strong background in SQL and Javascript, with proven experience in technical problem-solving and client management. A passion for AI and its applications in business will set you apart.

About the job

About Appier

Appier is a leading software-as-a-service (SaaS) provider that harnesses the power of artificial intelligence (AI) to enhance business decision-making. Established in 2012 with the goal of democratizing AI, our mission is to transform AI into tangible returns on investment by making software smarter. With 17 offices across the Asia-Pacific, Europe, and the United States, Appier is proudly listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for further insights.

About the Role

  • Conduct thorough analyses of our clients' business scenarios, data, and limitations to ensure optimal utilization of Appier’s AI-driven advertising solutions.
  • Possess comprehensive knowledge of Appier’s advertising solutions, spanning development, service operation, and sales strategy.
  • Collaborate with Product and Headquarters’ Technical Solutions teams to facilitate the successful implementation of Appier's solutions, providing essential documentation and technical support.
  • Devise customized solutions for clients through data integration and service application recommendations.
  • Engage in discussions regarding product definitions, implementations, and operations, while consolidating customer feedback for the product team.
  • Enhance business outcomes for clients by leveraging Appier’s AI capabilities and data assets.

 

Responsibilities

  • Guide clients through the onboarding process, ensuring timely and successful adoption of our solutions.
  • Act as a liaison between clients and stakeholders to outline project requirements, scope, timeline, and deliverables.
  • Prepare technical specifications for developers to implement.
  • Create user manuals and training documentation for seamless operation.
  • Troubleshoot technical issues through close collaboration with developers.
  • Develop internal tools and scripts to streamline operations and visualize/analyze data.
  • Facilitate feature enhancements and coordination between clients and Project Managers.
  • Analyze data and provide insights to clients and team members.
  • Understand the current status of clients and proactively follow up based on project timelines.

About You

[Essential]

  • Solid understanding of SQL and Javascript, among other technical skills.

About Appier

Appier is at the forefront of AI technology, providing innovative solutions that empower businesses to harness the full potential of their data. Our commitment to democratizing AI ensures that companies of all sizes can benefit from advanced analytics and decision-making tools.

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