About the job
About Appier
Appier is a leading software-as-a-service (SaaS) provider that harnesses the power of artificial intelligence (AI) to enhance business decision-making. Established in 2012 with the goal of democratizing AI, our mission is to transform AI into tangible returns on investment by making software smarter. With 17 offices across the Asia-Pacific, Europe, and the United States, Appier is proudly listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for further insights.
About the Role
- Conduct thorough analyses of our clients' business scenarios, data, and limitations to ensure optimal utilization of Appier’s AI-driven advertising solutions.
- Possess comprehensive knowledge of Appier’s advertising solutions, spanning development, service operation, and sales strategy.
- Collaborate with Product and Headquarters’ Technical Solutions teams to facilitate the successful implementation of Appier's solutions, providing essential documentation and technical support.
- Devise customized solutions for clients through data integration and service application recommendations.
- Engage in discussions regarding product definitions, implementations, and operations, while consolidating customer feedback for the product team.
- Enhance business outcomes for clients by leveraging Appier’s AI capabilities and data assets.
Responsibilities
- Guide clients through the onboarding process, ensuring timely and successful adoption of our solutions.
- Act as a liaison between clients and stakeholders to outline project requirements, scope, timeline, and deliverables.
- Prepare technical specifications for developers to implement.
- Create user manuals and training documentation for seamless operation.
- Troubleshoot technical issues through close collaboration with developers.
- Develop internal tools and scripts to streamline operations and visualize/analyze data.
- Facilitate feature enhancements and coordination between clients and Project Managers.
- Analyze data and provide insights to clients and team members.
- Understand the current status of clients and proactively follow up based on project timelines.
About You
[Essential]
- Solid understanding of SQL and Javascript, among other technical skills.
