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Technical Lead, Deployment & Escalation

VersatermSaint-Georges, Quebec, Canada
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in technical support and escalation management. In-depth knowledge of NG911 systems and telephony solutions. Strong problem-solving skills and the ability to think critically under pressure. Excellent communication skills, both verbal and written. Ability to work collaboratively in a fast-paced environment.

About the job

About Versaterm

Versaterm is a leading global provider of public safety solutions, dedicated to assisting agencies in redefining the way they engage with their communities. Since our inception in 1977, we have cultivated an ecosystem of innovative tools tailored for public safety agencies, forensic labs, judicial systems, educational institutions, and various other organizations. Through strategic integrations and a carefully curated growth approach, we prioritize enhancing workflows to empower our clients to achieve improved operational efficiency, superior service delivery, and equitable outcomes.

Our teams are fueled by a spirit of innovation, deep expertise, and an unwavering commitment to client success. As we continue to evolve and expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and shape the future of public safety technology. If you share our passion for making a significant impact, we invite you to connect with us.

 

The Role

Position Summary

The Technical Lead, Deployment & Escalation is responsible for providing advanced technical expertise (levels 2 and 3), managing dedicated technical resources for installations, and supporting implementation projects as well as critical escalations for Komutel's telephony solutions.

This role is primarily focused on NG911 while also addressing environments beyond 911, including sectors such as healthcare and other critical services, encompassing projects executed in partnership with various stakeholders.

About Versaterm

Versaterm is a pioneering global provider of public safety solutions that empowers agencies to enhance their community service capabilities. With a legacy dating back to 1977, our focus on innovative, user-friendly tools has positioned us as a trusted partner for public safety organizations, forensic laboratories, judicial entities, educational institutions, and beyond. We are committed to driving efficiency and effectiveness in operations through thoughtful integrations and a strategic growth mindset.

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