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Technical Escalation Engineer - pCloud

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in technical support or escalation engineering. Strong understanding of cloud technologies and security protocols. Excellent problem-solving and communication skills. Ability to work collaboratively in a fast-paced environment.

About the job

CyberArk Software Inc. seeks a Technical Escalation Engineer to join the pCloud support team in Boston. This position centers on resolving advanced technical issues and ensuring high-quality support for clients who depend on the pCloud product.

Role overview

The Technical Escalation Engineer works as part of the technical support group, handling complex troubleshooting requests. Collaboration with both customers and internal teams is a key part of the job, especially when addressing challenging technical problems.

What you will do

  • Troubleshoot and resolve advanced technical issues related to pCloud
  • Provide reliable support to clients and maintain strong communication throughout the process
  • Work closely with other team members and departments to deliver effective solutions

About CyberArk Software Inc.

CyberArk Software Inc. is a global leader in Identity Security, providing cutting-edge solutions to protect against cyber threats. Our innovative technologies are trusted by organizations worldwide to safeguard their digital assets.

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