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Technical Implementation Specialist

NorthbeamRemote - USA
Remote Full-time $140K/yr - $165K/yr

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Experience Level

Entry Level

Qualifications

We are looking for candidates with a passion for technology and a strong desire to help customers succeed. Ideal qualifications include:Technical proficiency with web analytics tools and data integrations. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written. Ability to work collaboratively in a remote team environment. Curiosity and a proactive approach to learning new technologies.

About the job

Northbeam provides a marketing intelligence platform that helps leading eCommerce brands connect business data, track advertising spend, and understand the customer journey through advanced attribution modeling and customizable dashboards. The company’s remote team is based across the US, with offices in San Francisco and Los Angeles.

Role overview

The Technical Implementation Specialist manages customer onboarding and technical setup for Northbeam’s marketing and advertising measurement platform. This work blends technical troubleshooting with direct customer support. Success in this role depends on careful attention to detail and the ability to communicate technical concepts clearly.

Each implementation involves guiding customers through the process of setting up website tracking, integrating back-end data sources, and configuring ads tracking. The goal is to ensure every client has reliable, validated data and a smooth transition to the platform.

What you will do

  • Lead customers through onboarding, from initial setup to data validation, including front-end tracking, back-end integrations, and ads tracking.
  • Offer clear instructions and technical support throughout the implementation process, while customers make changes to their own systems.
  • Troubleshoot technical issues such as missing page views, JavaScript placement, data inconsistencies, and integration gaps by reviewing websites, code, and tracking data.
  • Confirm that each setup meets data quality standards before handing off accounts for ongoing management.
  • Collaborate with internal teams to share updates on onboarding progress and implementation status.

Location

This is a remote position based in the USA. Northbeam also maintains offices in San Francisco and Los Angeles.

About Northbeam

Northbeam is a pioneering company dedicated to creating the most advanced marketing intelligence platform available. We empower eCommerce brands with comprehensive insights into their business data, facilitating informed decision-making and strategic growth.

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