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Technical Applications Support Consultant

rimuteeQuito, Pichincha, Ecuador
On-site Full-time

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Experience Level

Entry Level

Qualifications

RequirementsHard Skills:Degree in Systems Engineering, Software Engineering, Telematics, or related fields. At least 1 year of experience. Basic to intermediate knowledge in:Containers: Docker (basic concepts and operational usage)Infrastructure and deployments: Support in application or infrastructure deploymentsDevOps (desirable): Exposure to DevOps practices, CI/CD pipeline managementOperating Systems: Linux (basic commands, log reviews)Version Control: Git (basic usage)Networking: Basic concepts of connectivity and portsB2 level of English (mandatory)Power Skills:A curious, collaborative attitude with a desire to grow. Proactive and solution-oriented mindset. Clear and empathetic communication skills. Collaborative spirit. Commitment to continuous learning. We work based on the krugerian values.

About the job

Join rimutee as a Technical Applications Support Consultant and help us transform lives!

You will be an integral part of our operations team, where your primary responsibility will be to provide operational technical support for applications and technological platforms. You will contribute to maintaining stability within environments, managing deployments, and ensuring thorough technical documentation, while also developing skills in automation, containerization, and cloud operations.

Your work will directly impact the operational efficiency and customer experience of our business.

Your Key Responsibilities

  • Deliver Level 1 technical support for applications and infrastructure.

  • Address and manage incidents reported by clients, ensuring clear and timely communication in English.

  • Conduct initial technical validations, perform basic fault analysis, and escalate issues as necessary.

  • Assist in application and infrastructure deployments, adhering to established procedures.

  • Execute operational tasks in Linux environments (log reviews, basic command usage).

  • Support the use of containers and orchestrated environments following defined guidelines.

  • Monitor existing automation processes and pipelines.

  • Document incidents, procedures, and solutions effectively.

  • Actively collaborate with other technical teams, promoting teamwork and continuous improvement.

About rimutee

rimutee is a forward-thinking technology company dedicated to transforming lives through innovative solutions. We value collaboration, continuous learning, and a commitment to excellence in everything we do.

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