About the job
A LITTLE BIT ABOUT Boldr
Boldr is an innovative global B-Corp committed to providing exceptional client experiences while fostering access to dignified and meaningful employment across communities worldwide. With a diverse team of over a thousand members across five countries, we are on a mission to expand our workforce to over 5,000 by 2027, if not sooner.
OUR VALUES
- AUTHENTICITY: Genuine connections are at the heart of our work.
- CURIOUS: We excel by embracing curiosity.
- DYNAMIC: Our adaptability drives growth.
- OPERATIONAL EXCELLENCE: We marry ambitious vision with flawless execution.
- EMPATHY: Strong partnerships are built on understanding.
YOUR ROLE
As the Team Captain, you will oversee daily operations of your team, acting as a key point of escalation for issues beyond the authority of individual agents. Collaborating closely with the Client Experience Manager and the People Manager, you will identify growth and development opportunities for team members.
WHY JOIN US?
We seek passionate, impact-driven individuals eager to contribute to Boldr's growth and mission. We expect our team to be our partners in success, giving their all and embodying our core values of being Curious, Dynamic, and Authentic.
KEY RESPONSIBILITIES
People Management
- Identify and cultivate growth opportunities through coaching.
- Monitor attendance, punctuality, and other personnel matters, escalating issues to HR as necessary.
Performance Quality Management
- Monitor team performance and provide timely feedback through regular coaching and performance reviews.
- Ensure team members receive adequate training and consistently meet client needs.
- Guarantee that the team achieves company and client-specific KPI targets.
Logistics
- Ensure team members and equipment needs are met to maintain service levels.
- Recommend relevant alternatives for products or tools utilized by the company.
Internal Coordination
- Collaborate with the People Development Manager to recommend career paths for team members and assist in creating comprehensive training plans.
- Communicate recurring issues to the Service Delivery Manager promptly and efficiently.
- Foster a strong company culture that embraces our Core Values and exemplifies what it means to be a Boldr leader.
