About the job
About Boldr
Boldr is a global B-Corp focused on delivering strong client experiences and creating meaningful jobs in communities around the world. With a team spanning five countries, Boldr brings together people who share a commitment to positive impact. The company currently employs over 1,000 team members and plans to grow to more than 5,000 by 2027.
Core Values
- Authenticity builds real connections.
- Curiosity inspires our best work.
- Dynamic growth fuels our progress.
- Operational excellence supports our vision.
- Empathy shapes strong partnerships.
Role Overview: Team Captain
The Team Captain oversees daily team operations in Pasig, Metro Manila. This role acts as the escalation point for issues outside agent authority and works closely with the Client Experience Manager and People Manager to identify and support team member growth and development.
What We Look For
Boldr seeks individuals who want to make a difference, help the company grow, and live out our mission. Team Captains are expected to partner in success, deliver consistently strong work, share their strengths, and reflect our values of curiosity, dynamism, and authenticity.
Main Responsibilities
People Management
- Coach team members and identify opportunities for their growth and development.
- Monitor attendance, punctuality, and other personnel matters, escalating issues to HR when needed.
Performance and Quality Management
- Evaluate performance and provide timely feedback through coaching and regular reviews.
- Ensure team members receive proper training and consistently meet client expectations.
- Work to achieve company and client KPI targets.
Logistics
- Make sure team members have the equipment and support required to maintain service levels.
- Suggest alternatives to current products or tools as needed.
Internal Coordination
- Work with the People Development Manager to recommend career paths and help develop training plans for team members.
- Report ongoing issues to the Service Delivery Manager promptly and clearly.
