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Spanish Player Support Specialist in Gaming Department

Mercier ConsultancyMurcia, Region of Murcia, Spain
On-site Full-time

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Experience Level

Entry Level

Qualifications

QualificationsFluency in Spanish and English, both written and spokenOutstanding communication and customer service abilitiesPrevious experience in player support or customer-facing roles is advantageousA strong passion for gaming and familiarity with gaming cultureExcellent problem-solving skills with a keen attention to detailAble to work independently and collaboratively within a team environmentFamiliarity with customer support software and gaming platforms is a plus

About the job

Join Mercier Consultancy as a Spanish Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this pivotal role, you will serve as the primary support contact for our vibrant Spanish-speaking gaming community, delivering exceptional assistance and ensuring an unparalleled gaming experience.

Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a friendly and positive environment for all players. We are seeking enthusiastic individuals with outstanding communication skills and a strong commitment to customer service.

Key Responsibilities

  • Deliver top-notch support to Spanish-speaking players via email, chat, and social media
  • Resolve technical issues, gameplay questions, and account-related inquiries
  • Document player interactions and support requests accurately in our database
  • Collaborate with internal teams to effectively address complex player concerns
  • Gather and communicate player feedback to the development team for ongoing product enhancements
  • Create a welcoming and engaging community experience
  • Stay up-to-date with the latest gaming trends and developments relevant to our products

About Mercier Consultancy

Mercier Consultancy is dedicated to providing top-tier support and services in the gaming industry. With a commitment to innovation and excellence, we aim to create memorable gaming experiences for players around the globe.

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