About the job
Join Mercier Consultancy as a Spanish Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this pivotal role, you will serve as the primary support contact for our vibrant Spanish-speaking gaming community, delivering exceptional assistance and ensuring an unparalleled gaming experience.
Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a friendly and positive environment for all players. We are seeking enthusiastic individuals with outstanding communication skills and a strong commitment to customer service.
Key Responsibilities
- Deliver top-notch support to Spanish-speaking players via email, chat, and social media
- Resolve technical issues, gameplay questions, and account-related inquiries
- Document player interactions and support requests accurately in our database
- Collaborate with internal teams to effectively address complex player concerns
- Gather and communicate player feedback to the development team for ongoing product enhancements
- Create a welcoming and engaging community experience
- Stay up-to-date with the latest gaming trends and developments relevant to our products

