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Spanish Customer Service Representative - Athens

speakitjobsAthens, Attica, Greece
On-site Full-time €1K/yr - €1.1K/yr

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Experience Level

Experience

Qualifications

Essential Requirements:Fluency in both Spanish and English (verbal and written) is essential. Knowledge of Greek is an advantage. Previous experience in a Customer Service role or a similar position is preferred. Familiarity with the gaming industry will be considered a plus. Outstanding phone manner and excellent verbal, written, and interpersonal communication skills. Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Proficient computer skills. Willingness to work in a rotating shift schedule.

About the job

We are excited to announce an opportunity for a Spanish-speaking Customer Service Representative to become a vital part of our client's team in the vibrant city of Athens. If you possess exceptional problem-solving skills and have a knack for effective communication, this role could be a perfect match for you!

In your capacity as a Spanish Customer Service Representative, your responsibilities will include:

  • Understanding and evaluating customer needs.
  • Delivering accurate, valid, and comprehensive information using the appropriate tools and methodologies.
  • Achieving personal and team customer service goals.
  • Maintaining detailed records of customer interactions, feedback, and complaints.
  • Engaging with customers promptly and professionally through various communication channels including email, phone, and web chat.
  • Ensuring timely resolution of incidents in line with departmental service level targets.
  • Improving customer satisfaction by collecting feedback and relaying insights to the Product teams.

About speakitjobs

speakitjobs is dedicated to connecting talented individuals with excellent career opportunities. We pride ourselves on fostering a friendly and modern work environment where our team can thrive and grow.

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