About the job
Relay, a rapidly growing company based in Raleigh, is on a transformative mission to revolutionize communication. We are seeking a passionate Solutions Engineer who thrives in a fast-paced, dynamic environment.
Recognizing that frontline workers are vital to our economy, we are building a cloud platform that empowers them to be more effective, efficient, and safe. Our innovative solution leverages real-time communications, location data, and powerful insights to enhance frontline operations. At Relay, we have developed and launched a groundbreaking product category, disrupting the handheld radio market.
The Solutions team is integral to our growth strategy, acting as technical experts for our key sales initiatives. Our goal is to craft innovative, AI-driven solutions that address complex business challenges, highlight the capabilities of the Relay SaaS platform, and expedite transactions by skillfully managing technical inquiries and resolving IT barriers.
Position Overview:
As a Solutions Engineer focusing on Frontline Business Transformation, you will be a pivotal member of the Solutions team, collaborating closely with both potential and current enterprise clients. You will utilize your profound technical knowledge and business insight to design and implement sophisticated AI solutions, showcasing how Relay’s platform facilitates significant business transformation before and after sales. Your role will be critical throughout the technical pre-sales process, from initial discovery and design to the creation of hands-on technical proof of concepts (POCs) and demonstrations, with an emphasis on pioneering AI-driven solutions. You will serve as a trusted technical advisor, skilled in managing intricate requirements, overcoming objections, and ensuring our strategic clients maximize value and achieve transformative results with our AI offerings during deployment and initial operationalization.
Key Responsibilities:
- Strategic Pre-Sales & Hands-On AI Solution Architecture:
- Work closely with assigned Business Development and Enterprise Sales teams to deeply understand their business objectives, technical landscapes, and pain points, identifying potential AI-driven transformation opportunities.
- Design and create robust, scalable, and innovative AI solutions using our core product suite and APIs, customized to meet specific customer requirements.

