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Solutions Engineer at Giga | San Francisco

GigaSan Francisco
On-site Full-time

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Experience Level

Experience

Qualifications

Key ResponsibilitiesEstablish Technical Partnerships: Cultivate trusted relationships with technical executives across customer experience, operations, and product teams. Lead Multi-Stakeholder Projects: Collaborate with cross-functional teams to ensure successful deployment and operationalization of AI solutions. Innovate Customer Solutions: Design and deliver impactful solutions that enhance customer experiences and drive operational efficiency.

About the job

Join Giga as a Solutions Engineer

Giga is revolutionizing customer experience with our cutting-edge AI agents that are capable of understanding emotions and resolving issues in real time. After successfully raising a $61M Series A, we’re proud to serve leading companies like DoorDash. Our mission is clear: to establish ourselves as the leading AI platform for enterprise automation, utilizing our advanced voice superintelligence.

This is a pivotal moment for Giga as we aim to expand our reach and impact. With a track record of success and ambitious goals, we are in search of talented engineers to join our team and make a difference. Our engineers enjoy autonomy and have the potential to influence millions of lives daily. This opportunity is unique, backed by visionary founders and a solid commercial trajectory towards becoming a generational company.

Giga is trusted by the largest B2C companies globally, including DoorDash, to automate complex support and operations workflows across voice, chat, and email. If you are passionate about transforming customer experiences through innovative technology, we encourage you to apply!

Role Overview

We are seeking experienced Solutions Engineers to join our Solutions team at Giga. In this role, you will work closely with Sales, Forward Deployed Engineering, Product, and Core Engineering teams to operationalize AI agents for some of the world’s largest brands. You will lead multifaceted engagements that encompass pre-sales strategy, solution architecture, deployment execution, and long-term customer success.

As a Solutions Engineer, you will leverage your commercial insight and technical expertise to design and implement solutions that deliver significant business outcomes. Your curiosity, attention to detail, and problem-solving skills will be crucial in bringing innovative visions to life for renowned brands.

About Giga

Giga is at the forefront of AI-driven customer experience solutions, creating intelligent agents that adapt to customer needs in real time. With significant funding and strategic partnerships, we are poised for rapid growth and innovation in enterprise automation.

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