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Service Renewals Specialist (UAE National) at Help AG | Dubai

Help AGDubai, Dubai, United Arab Emirates
Hybrid Full-time

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ResponsibilitiesFacilitate contract renewals and identify service contract opportunities. Support the Business Development Manager in ongoing renewals and service projects. Maintain thorough records of customer, asset, and contract information. Assist in obtaining quotations from vendors and suppliers. Contribute to the preparation of proposals and contract drafts for clients. Follow up with vendors for pricing quotes related to renewals. Manage follow-up tasks assigned by other Business Development Managers. Create and manage an asset list on SharePoint for client accounts. Respond to business inquiries via phone. Qualifications & Skills1-5 years of experience in the IT industry. Experience with IT distributors and vendors. Bachelor's degree in Business Administration, Finance, Accounting, Logistics, or Procurement. Basic computer proficiency. Advanced Microsoft Office skills. Strong numerical skills for handling renewal figures. Arabic language proficiency is a plus. A quick learner with self-motivation and a desire for continual learning. Creative problem-solving abilities and good visual acumen. A collaborative team player with an organized and systematic approach to work.

About the job

Join Help AG as a skilled and dedicated Service Renewals Specialist (UAE National) within our dynamic Service Operations Team. In this pivotal role, you will manage all commercial and administrative responsibilities associated with our information security services. Your expertise will be essential in creating, documenting, and processing service contracts while ensuring their timely renewal. Collaborating closely with the Business Development team, you will prepare and provide all necessary information for contract closure and renewal, actively identifying upselling and cross-selling opportunities within existing contracts. You will also maintain accurate and up-to-date information regarding contract assets at all times.

About Help AG

Help AG is the leading cybersecurity provider in the Middle East, specializing in delivering top-notch information security solutions for enterprise businesses and government entities. As the cybersecurity arm of e& enterprise (previously known as Etisalat Digital), we are committed to ensuring the safety and integrity of our clients' data through innovative and effective security measures.

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