Service Renewals Specialist (UAE National) at Help AG | Dubai

Join Help AG as a skilled and dedicated Service Renewals Specialist (UAE National) within our dynamic Service Operations Team. In this pivotal role, you will manage all commercial and administrative responsibilities associated with our information security services. Your expertise will be essential in creating, documenting, and processing service contracts while ensuring their timely renewal. Collaborating closely with the Business Development team, you will prepare and provide all necessary information for contract closure and renewal, actively identifying upselling and cross-selling opportunities within existing contracts. You will also maintain accurate and up-to-date information regarding contract assets at all times.

Help AG is seeking a passionate and skilled Emirati national to become a vital part of our Security Operations Centre (SOC) team in the role of Security Analyst. If you possess a robust understanding and enthusiasm for network security, you may find this opportunity to be an excellent fit for your career growth.The Security Analyst will play a critical role in monitoring a variety of security technologies and events utilizing our Security Information and Event Management (SIEM) tool. This position involves identifying and responding to IT security incidents effectively.Key Responsibilities:Implement operational processes and procedures for the analysis, escalation, and assistance in the remediation of critical information security incidents.Utilize the Splunk/Log Rhythm/Qradar SIEM tool to correlate and analyze events to uncover IT security incidents.Perform detailed log file analysis, including forensic assessments of system resource access.Ensure quality and accuracy in customer report reviews.Monitor various security technologies, including SIEM, IDS/IPS, firewalls, switches, VPNs, and other security threat data sources.Provide technical assistance for managed services through inbound requests via phone and electronic means.Respond promptly to support and threat cases within documented SLA timelines.Document actions taken in cases to ensure effective communication internally and to customers.Resolve issues independently while understanding escalation protocols.Stay informed about the current threat landscape and participate in knowledge sharing among analysts.Contribute to the creation of technical articles for internal knowledge bases.Perform other essential duties as assigned, including working rotating shifts in a 24/7 operational environment.

Help AG is seeking a dynamic and skilled Product Specialist to innovate and enhance our cybersecurity offerings into scalable, revenue-generating managed services through our telecommunications partners across the UAE. This position transcends conventional product management; the Product Specialist will play a pivotal role in designing, packaging, launching, and scaling managed security services, effectively merging technical excellence with commercial viability.

Role Overview Help AG is hiring a Finance Assistant (UAE National) to support the Accounting and Operations team in Dubai. This position focuses on maintaining accurate financial records and helping ensure compliance with relevant regulations. The Finance Assistant plays a key part in delivering reliable figures to management and other departments. What You Will Do Assist with daily financial operations and data entry Help prepare and review financial reports for accuracy and compliance Work closely with team members in accounting, operations, and other departments Suggest improvements to processes that could increase efficiency Who We’re Looking For UAE National Strong attention to detail Comfortable working with numbers and financial data Collaborative approach and willingness to work across teams This role offers the chance to contribute ideas and support the company’s growth while building experience in finance and operations.

Join Help AG, the leading cybersecurity service provider in the Middle East, where over 25 years of expertise empowers us to deliver top-notch information security solutions to enterprise businesses and government entities. Our strategic consultancy is tailored to meet diverse requirements, ensuring our clients evolve securely and maintain a competitive edge in today's digital landscape.Why Choose Help AG?At Help AG, we are committed to fostering a dynamic environment for professionals who are ready to be change agents. We seek talented individuals who aspire to push the boundaries of technology and contribute to our mission of client success. If you are passionate about excellence in IT and are on the lookout for challenging opportunities that ignite your inner drive, we invite you to explore a career with us.

Join Help AG as a Business Development Manager (UAE National) and take charge of driving growth within a specific sector of the Middle East market. In this pivotal role, you will identify and pursue new business opportunities for our range of products and services while collaborating closely with Help AG's management and vendor partners. Leverage our robust marketing initiatives, esteemed reputation, and a team of top-tier security experts to effectively engage with potential customers. You'll communicate Help AG's offerings through various channels, including phone, email, and face-to-face meetings, while serving as the primary contact for clients throughout their journey.To succeed in this role, you should possess a minimum of 3 to 5 years of proven experience in the Gulf region, specifically in IT networking or information security. Your background should include strong capabilities in presentations, demonstrations, proposal development, and responding to RFPs and tenders. You should also be adept at identifying key decision-makers and stakeholders, engaging in management-level discussions, and negotiating effectively. Familiarity with leading Information Security tools and vendors such as Juniper, F5, Blue Coat, and RSA is highly advantageous.

Role overview Besix is hiring a Receptionist in Dubai, with this position open exclusively to UAE Nationals. As the first point of contact for visitors and clients, the receptionist helps set a welcoming tone and supports daily communication across the company. What you will do Welcome and assist visitors and clients as they arrive Answer incoming phone calls and direct inquiries to the right team members Keep the reception area clean and presentable Assist with internal communication and handle administrative tasks as needed Requirements Must be a UAE National (Emirati) Strong communication and interpersonal skills Professional, friendly, and organized attitude Comfortable working in a front-facing position Location This position is based in Dubai.

Join Help AG as a Finance Assistant and play a vital role in supporting our Accounting and Operations team. We are seeking a dedicated and skilled individual who can ensure the accuracy and efficiency of our financial operations. Your contributions will guarantee that management and relevant departments have access to reliable data while adhering to all regulatory standards. This position not only aids in the company's growth but also encourages process improvements through your innovative ideas and commitment to excellence.As a part of this role, you will collaborate with various departments, handling a range of responsibilities, including:Collecting and analyzing data from various sources.Preparing, issuing, and posting sales invoices.Creating detailed financial reports and documentation as necessary.Responding to inquiries via phone and email.Generating reports such as timesheets and customer records upon request.Assisting in communication and information collection for vendors and business partners.Booking and posting supplier invoices.Processing payments and managing transactions in bank portals.Conducting vendor and intercompany reconciliations.Preparing reconciliation reports for petty cash, credit cards, and Noqoodi.Posting journal and bank entries, including bank reconciliation.Preparing purchase orders for overhead expenses.Monitoring and calculating rebates.Allocating mobile bills.Undertaking any other ad hoc duties as assigned.

Help AG is seeking a skilled and dedicated Security Consultant (UAE National) to effectively manage and address support requests from our esteemed customers. The successful candidate will respond to inquiries via email and phone, adhering to Help AG’s structured support workflow. Key responsibilities include:Managing internal and external escalations efficiently.Maintaining continuous communication with customers regarding tickets, projects, and updates.Providing on-site support as a resident engineer when necessary.Utilizing tools for ticket management and time tracking accurately, ensuring thorough documentation of all interactions.Timely follow-up on escalations and issues.Contributing to projects, proof of concepts, and maintaining meticulous documentation.Striving for customer satisfaction, professionalism, and delivering high-quality service in all duties.

As a Bids and Contracts Specialist, you will play a crucial role in our organization by meticulously reviewing tenders and customer contracts, ensuring the swift compilation and submission of proposals. You will provide vital support to the Sales team in achieving their targets and cultivating enduring relationships with our clients.Key ResponsibilitiesConduct thorough analyses of all RFP documentation.Delegate tasks effectively among team members.Gather timely feedback from various teams.Prepare and assess the commercial elements of the bid.Incorporate all relevant terms and conditions while managing associated risks throughout the bidding process.Compile and review all proposal documents, ensuring they are approved for submission.Contribute to the written proposals, focusing on both content quality and presentation.Guarantee the punctual delivery of compliant bids.Review contractual terms and conditions to ensure clarity and compliance.Monitor and enhance processes and systems for bid management.

Join Help AG, a leading security solutions provider, as a dynamic and driven Security Analyst. This role is perfect for individuals with a keen interest in network security and a solid understanding of security technologies. The Security Analyst will play a pivotal role in monitoring and analyzing security events through our advanced Security Information Event Management (SIEM) tool, ensuring the timely detection and resolution of IT security incidents.Key Responsibilities:Analyze and assess critical information security incidents by following detailed operational processes and procedures.Utilize SIEM tools such as Splunk, Log Rhythm, and Qradar to correlate and analyze security events.Conduct thorough log file analysis, including forensic investigations of system resource access.Ensure accuracy and quality in customer reports.Monitor a variety of security technologies, including SIEM, IDS/IPS, firewalls, switches, and VPNs.Provide timely technical assistance for managed services through phone and electronic channels.Document interactions and actions accurately to facilitate internal and external communication.Stay informed about the evolving threat landscape and participate in ongoing knowledge sharing with peers.Work in rotating shifts within a 24/7 operational environment.

Help AG seeks an enthusiastic People, Performance & Culture Associate to oversee all aspects of PPC operations throughout the employee lifecycle. This pivotal role ensures seamless procedures, fostering a positive employee experience while enhancing engagement and satisfaction. Responsibilities include managing payroll, compensation and benefits packages, revising and implementing company policies, conducting regular employee feedback and performance evaluations, and maintaining accurate employee records.Key ResponsibilitiesManage daily operations and maintain strong employee relationships.Perform accurate data entry and ensure timely updates to systems.Prepare and format official letters and necessary documentation.Assist in payroll administration and related processes.Address employee inquiries and concerns, consolidating feedback for continuous improvement.Ensure all employment records pertaining to hiring, transfers, promotions, and terminations are processed and maintained.Communicate human resources policies, procedures, laws, and standards to both new and existing employees.Contribute to the development and implementation of policies, processes, and tools across the organization.Support performance management initiatives and employee surveys.Assist with ad-hoc projects such as insurance renewals, wellness campaigns, and employee engagement programs.Facilitate the hiring process and onboarding administration, including interviews, resume reviews, and reference checks.Coordinate exit processes for departing employees.Provide assistance in other functions as required.

Join United Al Saqer Group as an Administrative Assistant/Receptionist!We are looking for enthusiastic UAE Nationals to support our operations team in Dubai. In this pivotal role, you will facilitate communication between colleagues and clients, verify customer information, assist with operational tasks, organize schedules and events, manage data entry, perform bookkeeping, maintain office equipment, and prepare monthly reports, among other responsibilities.

Why This Role is EssentialThis position plays a pivotal role in ensuring precision, coordination, and uniformity throughout the tendering and pre-contract phases. By meticulously reviewing tender documents, executing accurate quantity take-offs, aiding in post-tender clarifications, and maintaining comprehensive documentation, this role mitigates risks, prevents costly discrepancies, and assures compliance between tender submissions and contract stipulations. It also enhances collaboration among estimators, engineers, and project teams, facilitating smoother project transitions and improved overall project results.Your Key ResponsibilitiesTender Document Review & CoordinationThoroughly analyze all tender documents, including drawings, specifications, and contractual obligations, to ensure complete comprehension and compliance.Verify the completeness of received documents, develop a comprehensive document index, and raise inquiries regarding any missing information in collaboration with the Estimator.Identify discrepancies, scope gaps, and uncertainties, consulting with the Estimator for clarity and alignment.Maintain an in-depth understanding of overall project specifications and requirements.Quantity Take-Off & BoQ PreparationAs needed, prepare Bills of Quantities (BoQ) for Estimator review and validation.Conduct precise quantity take-offs based on tender drawings, 3D models, and relevant contract types (remeasured, lump sum, EPC, etc.).Collaborate with draftspersons to generate marked-up drawings that support detailed quantity take-offs.Provide accurate quantity data to materials engineers and submission engineers throughout the tender process.Post-Tender Support & Contract VerificationManage post-tender inquiries, clarifications, and correspondence, supplying necessary inputs to the Estimator.Review contract documents post-project award to ensure consistency with tender-stage submissions and related communications.Assist Estimators in preparing for project award kick-off meetings.Support in resolving quantity-related queries raised by the project site team.Documentation & Knowledge ManagementOrganize and upload quantity take-off workbooks, cost sheets, and comparison sheets into the designated system to ensure accurate documentation, traceability, and knowledge retention.

Rider Engagement Associate - Dubai (UAE National)Join the Rider Engagement Team at Deliveroo!As a pivotal part of our Rider Operations, the Rider Engagement team is dedicated to enhancing the experience of our rider fleet in the UAE. We aim to elevate rider engagement and retention through innovative communications, exciting events, valuable perks, and insightful reporting.Your Responsibilities:Forge strong partnerships with local grocers, restaurants, and bike service shops to amplify Deliveroo’s rider benefits.Assist in crafting and implementing captivating communications and campaigns targeting our riders.Contribute to the planning and execution of rider road safety initiatives, including workshops and collaborations with local authorities.Monitor and analyze the performance of various initiatives, focusing on rider satisfaction and participation rates.Organize engaging in-person activities and events, including special gatherings during Ramadan and summer heat-relief campaigns.

Join Egis Group as a Site Engineer, where you will play a vital role in overseeing and managing construction projects in Dubai. This position requires a keen eye for detail and a commitment to excellence in engineering.

Help AG is hiring a Guest Relations Specialist & Office Administration professional in Dubai. This position is open exclusively to Emirati Nationals. The role blends guest relations with daily office administration, ensuring visitors receive a warm welcome and the workplace remains organized and efficient. The position also provides broad administrative support to various departments and helps coordinate activities across the company. Key Responsibilities Maintain a tidy, visually appealing office environment at all times. Monitor and restock supplies, stationery, and equipment as needed. Coordinate repairs and improvements with internal staff and external vendors. Arrange refreshments and catering for meetings and guest visits. Oversee preventive maintenance checks and coordinate equipment repairs. Manage contracts with service providers, including maintenance and catering agreements. Welcome and guide visitors, ensuring a smooth and professional experience from arrival to departure. Maintain office presentation and readiness for guest interactions. Personally greet and assist visitors, staying attentive throughout their visit. Process documents for completion, signatures, and filing according to company procedures. Ensure documents and communications meet company standards. Track and report on corporate and operational projects as required. Update internal internet and intranet systems with news and information. Conduct research and draft correspondence or reports as needed. Assist employees with office supply, business card, and mobile phone requests. Manage employee enrollment in corporate systems to ensure proper access. Coordinate training sessions with vendors and customers for internal and project needs. Verify project completion and close out projects in internal systems as per agreements. Location This role is based in Dubai, United Arab Emirates. Eligibility Applicants must be UAE Nationals (Emirati).

Design and implement comprehensive internal communication strategies that align with the organization's business objectives and employee engagement goals.Maintain a consistent voice, messaging, and branding throughout all internal communication platforms.Collaborate with senior leadership, Human Resources, and various business units to effectively convey organizational updates, change initiatives, and critical announcements.Produce engaging written and visual content, including but not limited to emails, newsletters, and intranet materials.Oversee, manage, and continuously improve the effectiveness of internal communication channels such as email, intranet, and collaboration tools.Assist in developing and executing internal communication campaigns that enhance employee awareness and participation.

Join our dynamic team at glucare, located in the vibrant Grove Mall @ Al Barsha, Dubai. We are in search of a meticulous and dependable Financial Professional to oversee financial transactions, ensure precise reporting, and enhance the fiscal well-being of our organization. The perfect candidate will possess exceptional analytical abilities, a solid understanding of UAE financial regulations, and the capacity to excel in a fast-paced healthcare setting.Key Responsibilities:1. Financial Management & Reporting:Maintain and reconcile general ledger, journals, and financial statementsPrepare monthly, quarterly, and annual financial reportsMonitor cash flow and create forecastsAssist in month-end and year-end closing processes2. Budgeting & Analysis:Support in the development of annual budgets and ongoing forecastsConduct variance analysis and explain budget discrepanciesProvide insights and recommendations to optimize costs and enhance operational efficiency3. Accounts Payable & Receivable:Accurately process invoices, payments, and receipts in a timely mannerMonitor aging reports and follow up on overdue paymentsReconcile bank statements to ensure accurate transaction posting4. Tax & Compliance:Ensure adherence to UAE VAT regulations, including timely filing of returns and maintaining accurate tax recordsCoordinate with external auditors and assist in the audit preparation processMaintain financial records in compliance with local regulatory and internal policy standards5. Systems & Software:Utilize accounting software effectively to manage records and generate reportsEnsure data integrity across finance systemsRecommend process improvements and automation opportunities as feasible

Join our dynamic team at Egis Group as an Administration Assistant. We are seeking a motivated and detail-oriented UAE National to support our administrative functions. In this role, you will assist in managing schedules, organizing meetings, and coordinating office activities, ensuring a smooth and efficient operation.