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Service Manager at EquipmentShare | Santa Ana, CA

EquipmentShareSanta Ana, CA
On-site Full-time $75K/yr - $105K/yr

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Experience Level

Manager

Qualifications

Proven leadership skills in a service-oriented environment; strong communication and interpersonal abilities; proficiency in using technology for tracking and diagnostics; a commitment to providing exceptional customer service.

About the job

EquipmentShare seeks a Service Manager for its Santa Ana, CA rental facility. This leadership role oversees a team of Heavy Equipment Maintenance Technicians and supports contractors and communities in the construction industry. The Service Manager is responsible for guiding the team, ensuring smooth operations, and helping both customers and staff succeed.

Key Responsibilities

  • Supervise and coordinate the daily work of equipment mechanics and service staff
  • Schedule repairs for both customer-owned and company-owned rental equipment
  • Use technology to manage work orders, track service intervals, order parts, and diagnose equipment issues across a range of makes and models
  • Develop and maintain strong customer relationships, ensuring satisfaction and sharing new ways EquipmentShare can support their operations
  • Respond quickly to customer inquiries, requests, and complaints
  • Promote employee training and development while maintaining a safe workplace
  • Handle additional duties as assigned

Compensation and Schedule

  • Salary range: $75,000-105,000/year (final offer may vary based on experience and location)
  • Schedule: Monday to Friday, 7:00 AM to 5:00 PM

Who Succeeds in This Role

Those who thrive here value personal and professional growth, bring energy to their work, and are motivated to support both the team and the construction sector.

About EquipmentShare

EquipmentShare is dedicated to reshaping the construction industry by providing innovative solutions that empower contractors and communities. Our mission is to enhance efficiency and support through advanced technology and a caring team.

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