About the job
The Role
We are seeking a highly skilled Senior User Researcher to join our User-Centred Design (UCD) practice. In this pivotal role, you will collaborate with multidisciplinary teams to deliver intricate digital transformation projects across both public and private sectors. Your expertise will be essential in understanding genuine user needs, behaviors, and contexts, ensuring that these insights influence decisions throughout the design and delivery processes.
This position involves engaging across the complete lifecycle of digital services, from initial problem exploration and discovery through to design, delivery, and ongoing service enhancement.
As a Senior User Researcher, you will work closely with designers, project managers, product managers, engineers, and stakeholders to ensure that services and products are based on solid evidence and a deep comprehension of users.
Key Responsibilities
Research Strategy and Planning
- Design and implement research activities to help teams discern user needs, behaviors, and pain points.
- Select suitable research methods based on the identified problem and the delivery phase.
- Contribute to the formulation of research strategies for complex products or services.
- Guarantee that research activities support evidence-based decision-making within delivery teams.
Conducting and Synthesizing Research
- Carry out qualitative and quantitative research using a variety of methods.
- Analyze and synthesize research findings to extract valuable insights.
- Translate research outcomes into actionable recommendations that influence product and service decisions.
- Assist teams in understanding the implications of research insights for design and delivery.
Working Across the Delivery Lifecycle
- Participate in early problem exploration and discovery initiatives.
- Support design and delivery teams in testing concepts and validating design choices.
- Ensure that research insights continue to inform enhancements after services go live.
- Assist teams in developing a sustained understanding of user needs as services evolve.
Collaboration and Consulting
- Collaborate closely with designers, service designers, engineers, project managers, and product managers within multidisciplinary teams.
- Facilitate research activities with stakeholders and aid teams in interpreting research findings.
- Communicate insights effectively to both technical and non-technical audiences.
- Support teams in making decisions grounded in evidence and user insights.
Contributing to Design Practice
- Champion user-centered and evidence-based methodologies within delivery teams.
- Promote ethical research practices and inclusive research approaches.
- Mentor less experienced researchers when applicable.
- Contribute to the enhancement of research practices and knowledge sharing within the UCD team.

