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Senior User Researcher at Lyst | London

LystLondon, England, United Kingdom
On-site Full-time

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Experience Level

Senior

Qualifications

To be successful in this role, you will need a strong background in user research methodologies, exceptional analytical skills, and the ability to communicate insights effectively. You should be adept at working collaboratively with cross-functional teams and possess a proactive approach to problem-solving. Familiarity with various research tools and platforms is essential, along with a passion for enhancing user experiences in the fashion industry.

About the job

Lyst is a cutting-edge global fashion shopping platform, initiated in London in 2010, serving over 160 million shoppers annually. We provide a vast selection of premium and luxury fashion items in one convenient location, showcasing collections from 27,000 leading brands and retailers worldwide. In 2025, Lyst formed a strategic alliance with Zozo, the operators of Zozotown, Japan's foremost fashion e-commerce platform. This collaboration signifies an exciting new chapter for Lyst as we enhance our vision and jointly leverage AI and technology to redefine the future of fashion shopping.

At Lyst, our customer-centric approach drives us to enhance the search and discovery experience, ensuring it is inspiring, fulfilling, and personalized. We recognize the excitement of fashion yet understand that shopping for it can often be frustrating. Through the integration of technology, data, and creativity, we aim to elevate the shopping experience, offering greater joy, expanded choices, and minimized disappointments. Our mission is to empower fashion shoppers to make informed decisions while assisting fashion partners in reaching their ideal audiences as the premier destination for all fashion enthusiasts.

The Role

We are on the lookout for a Senior User Researcher to enhance the role of customer insights in shaping product strategies at Lyst.

This position is hands-on, involving the execution of high-quality usability and opportunity research in close collaboration with product teams. The role also encompasses ownership of research enablement—establishing frameworks, tools, and methodologies that allow teams to operate more efficiently and alleviate bottlenecks.

Key Responsibilities

Deliver Applied Research for Product Teams

  • Plan and conduct usability tests, interviews, and opportunity assessments
  • Utilize platforms like UserTesting.com for rapid evaluative research that supports delivery teams
  • Design and oversee surveys from start to finish, with proficiency in tools like SurveyMonkey
  • Collaborate with designers and product managers to define learning objectives early in the process
  • Translate findings into clear, actionable insights for product development

Establish Scalable Research Foundations

  • Create and manage concise playbooks and templates for routine testing
  • Develop shared standards for quality, ethics, and consistency, coaching teams on their application
  • Promote the adoption of consistent research practices to minimize reliance on centralized support

Build Knowledge Systems and Insight Repositories

  • Maintain effective knowledge workflows using tools like Notion or NotebookLLM
  • Devise practical methods for capturing and reusing insights across teams

Empower Teams Over Time

  • Assist teams in implementing safe and lightweight customer testing approaches
  • Mitigate bottlenecks by supporting others in mastering fundamental practices
  • Synthesize insights to ensure they accumulate rather than disperse
  • Collaborate with Product Design by advising on prototype fidelity and testing preparedness, ideally with practical knowledge of research processes.

About Lyst

Lyst is a pioneering global fashion shopping platform that connects millions of shoppers with a curated selection of high-end fashion products. Our mission is to revolutionize the shopping experience through innovative technology and customer-centric approaches.

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