Senior User Researcher at Lyst | London

Lyst is a cutting-edge global fashion shopping platform, initiated in London in 2010, serving over 160 million shoppers annually. We provide a vast selection of premium and luxury fashion items in one convenient location, showcasing collections from 27,000 leading brands and retailers worldwide. In 2025, Lyst formed a strategic alliance with Zozo, the operators of Zozotown, Japan's foremost fashion e-commerce platform. This collaboration signifies an exciting new chapter for Lyst as we enhance our vision and jointly leverage AI and technology to redefine the future of fashion shopping.At Lyst, our customer-centric approach drives us to enhance the search and discovery experience, ensuring it is inspiring, fulfilling, and personalized. We recognize the excitement of fashion yet understand that shopping for it can often be frustrating. Through the integration of technology, data, and creativity, we aim to elevate the shopping experience, offering greater joy, expanded choices, and minimized disappointments. Our mission is to empower fashion shoppers to make informed decisions while assisting fashion partners in reaching their ideal audiences as the premier destination for all fashion enthusiasts.The RoleWe are on the lookout for a Senior User Researcher to enhance the role of customer insights in shaping product strategies at Lyst.This position is hands-on, involving the execution of high-quality usability and opportunity research in close collaboration with product teams. The role also encompasses ownership of research enablement—establishing frameworks, tools, and methodologies that allow teams to operate more efficiently and alleviate bottlenecks.Key ResponsibilitiesDeliver Applied Research for Product TeamsPlan and conduct usability tests, interviews, and opportunity assessmentsUtilize platforms like UserTesting.com for rapid evaluative research that supports delivery teamsDesign and oversee surveys from start to finish, with proficiency in tools like SurveyMonkeyCollaborate with designers and product managers to define learning objectives early in the processTranslate findings into clear, actionable insights for product developmentEstablish Scalable Research FoundationsCreate and manage concise playbooks and templates for routine testingDevelop shared standards for quality, ethics, and consistency, coaching teams on their applicationPromote the adoption of consistent research practices to minimize reliance on centralized supportBuild Knowledge Systems and Insight RepositoriesMaintain effective knowledge workflows using tools like Notion or NotebookLLMDevise practical methods for capturing and reusing insights across teamsEmpower Teams Over TimeAssist teams in implementing safe and lightweight customer testing approachesMitigate bottlenecks by supporting others in mastering fundamental practicesSynthesize insights to ensure they accumulate rather than disperseCollaborate with Product Design by advising on prototype fidelity and testing preparedness, ideally with practical knowledge of research processes.

Lyst is a premier global fashion shopping platform, established in London in 2010, serving over 160 million shoppers annually. We curate an unparalleled collection of premium and luxury fashion items from 27,000 of the world’s leading brands and retailers, all in one convenient location. In 2025, Lyst became part of Zozo, the operator of Zozotown, Japan's foremost fashion e-commerce platform. This strategic alliance heralds a new chapter for Lyst as we enhance our vision and collaboratively leverage AI and technology to redefine the future of fashion shopping.At Lyst, our customer-centric approach is paramount, delivering a search and discovery experience infused with inspiration, fulfillment, and personalization. While we celebrate the beauty of fashion, we recognize that the shopping experience can often be less than enjoyable. Through innovative technology, insightful data, and creative flair, we strive to instill joy, expand choices, and minimize shopping frustrations. Our mission is to empower fashion shoppers to make informed choices while helping our fashion partners connect with the right audiences, solidifying our position as the leading destination for every fashion enthusiast.Position Overview: Product Design LeadWe are on the lookout for a Product Design Lead to elevate the quality, coherence, and uniqueness of our product experience. This role is critical in accelerating the transformation of strong ideas into tangible outcomes.This is a leadership role, distinct from an individual contributor position at the squad level. You will guide a small team of Product Designers alongside a Senior UX Researcher, partnering closely with Product and Engineering leadership. The Product team will focus on commercial intent, while Engineering will ensure feasibility and execution. You will be accountable for the integrity, clarity, and effectiveness of the user experience across various squads.Key Responsibilities:1. Experience Direction, Quality, and ImpactYou will oversee the standard of user experience throughout the product ecosystem.Your Tasks Include:Initiating high-impact projects at the early stages, before a clear direction is established.Ensuring that key journeys, particularly in discovery and conversion, are intentional, distinct, and commercially viable.Defining clear experience principles and quality benchmarks.Mitigating incremental drift that can compromise coherence over time.Integrating research meaningfully into product decisions.Should the user experience become fragmented, generic, or reactive, you are expected to recalibrate the direction.2. Velocity through Improved Decision-MakingYour role involves eliminating ambiguity that may hinder team progress.Your Tasks Include:Bolstering problem framing to ensure teams are building the right solutions.Enhancing discovery and prototyping methodologies to facilitate earlier decision-making.Clarifying cross-functional trade-offs between ambition, feasibility, and commercial priorities.Minimizing late-stage design revisions through stronger upfront alignment.

hellokindred is seeking a User Researcher based in London. This position centers on uncovering user needs and behaviors to help shape product decisions and improve the overall user experience. Role overview The User Researcher will design and carry out both qualitative and quantitative research studies. Insights gathered from these studies will directly inform product development and guide teams toward solutions that better serve users. What you will do Plan and execute research projects using a mix of qualitative and quantitative methods Analyze findings to identify patterns and actionable insights Share research outcomes with product teams to support user-centered design Location This role is based in London.

Join our innovative team at Netcompany1 as a Senior User Researcher, where your expertise will shape user experiences and drive product design. You will engage with users to uncover valuable insights, guiding our development processes and enhancing the usability of our digital solutions.The ideal candidate is passionate about user-centered design and has a proven track record in conducting comprehensive user research. You will collaborate closely with cross-functional teams to ensure that user feedback is effectively integrated into our products.

We are seeking a passionate User Researcher to join our dynamic team at Experian in London. As a User Researcher, you will play a critical role in understanding user needs and translating insights into actionable recommendations. This is an exciting opportunity to contribute to innovative projects that impact millions of users worldwide.

Faculty, established in 2014, develops AI solutions with a clear focus on serving people. The team has worked with more than 350 clients worldwide, consistently placing human needs at the core of their projects. Examples of Faculty’s work can be found here. Instead of chasing every new trend, Faculty prioritizes responsible and meaningful progress in AI. Clients come from a wide range of sectors, including government, finance, retail, energy, life sciences, and defense. This careful approach has shaped Faculty’s reputation and growth. The company is expanding and seeks people who are curious and motivated to use technology for real-world impact. At Faculty, employees help build AI applications that make a difference in society. Public Services Team The Public Services Business Unit applies AI to improve public life. Projects include supporting government decision-making, streamlining NHS operations, and reducing administrative burdens. The team leads major initiatives that influence public sector outcomes. Some projects involve government clients, so eligibility for UK Security Clearance (SC) may be required. There may also be occasions when on-site work is necessary. Role overview The Senior User Researcher plays a key role in building Faculty’s user research function. This position leads research for high-profile public sector AI projects, managing the entire research cycle from discovery through to delivery. Ensuring solutions meet GDS Service Standards and address real user needs is essential. Main responsibilities include developing ethical research methods and mentoring teams to strengthen the company’s research culture. This role helps define how human-centered AI is created for government applications.

The RoleWe are seeking a highly skilled Senior User Researcher to join our User-Centred Design (UCD) practice. In this pivotal role, you will collaborate with multidisciplinary teams to deliver intricate digital transformation projects across both public and private sectors. Your expertise will be essential in understanding genuine user needs, behaviors, and contexts, ensuring that these insights influence decisions throughout the design and delivery processes.This position involves engaging across the complete lifecycle of digital services, from initial problem exploration and discovery through to design, delivery, and ongoing service enhancement.As a Senior User Researcher, you will work closely with designers, project managers, product managers, engineers, and stakeholders to ensure that services and products are based on solid evidence and a deep comprehension of users.Key ResponsibilitiesResearch Strategy and PlanningDesign and implement research activities to help teams discern user needs, behaviors, and pain points.Select suitable research methods based on the identified problem and the delivery phase.Contribute to the formulation of research strategies for complex products or services.Guarantee that research activities support evidence-based decision-making within delivery teams.Conducting and Synthesizing ResearchCarry out qualitative and quantitative research using a variety of methods.Analyze and synthesize research findings to extract valuable insights.Translate research outcomes into actionable recommendations that influence product and service decisions.Assist teams in understanding the implications of research insights for design and delivery.Working Across the Delivery LifecycleParticipate in early problem exploration and discovery initiatives.Support design and delivery teams in testing concepts and validating design choices.Ensure that research insights continue to inform enhancements after services go live.Assist teams in developing a sustained understanding of user needs as services evolve.Collaboration and ConsultingCollaborate closely with designers, service designers, engineers, project managers, and product managers within multidisciplinary teams.Facilitate research activities with stakeholders and aid teams in interpreting research findings.Communicate insights effectively to both technical and non-technical audiences.Support teams in making decisions grounded in evidence and user insights.Contributing to Design PracticeChampion user-centered and evidence-based methodologies within delivery teams.Promote ethical research practices and inclusive research approaches.Mentor less experienced researchers when applicable.Contribute to the enhancement of research practices and knowledge sharing within the UCD team.

Senior UX Researcher | Experiences About Tripadvisor The Tripadvisor Group is dedicated to connecting individuals with unforgettable experiences, aspiring to be the world’s most reliable source for travel and exploration. We utilize our extensive brands, advanced technology, and unique capabilities to engage our global audience with partners through rich content, travel insights, and dynamic marketplaces for experiences, accommodations, dining, and other travel categories. Our portfolio encompasses renowned travel brands and businesses, including Tripadvisor, Viator, and TheFork. As a Senior UX Researcher at Tripadvisor, you will serve as the key insights partner for our B2C Product Details Page (PDP) across Viator and Tripadvisor—where millions of travelers make decisions on their next journey. Reporting directly to the Director of Product Design & Research, you will elevate the standard of our research practices. You will expertly combine qualitative insights with Voice of Customer (VoC) feedback and behavioral analytics, transforming them into actionable recommendations that shape our product roadmap in a complex and diverse global market. The ideal candidate will possess over 6 years of hands-on qualitative and quantitative research experience in a professional setting, have a passion for research and travel, thrive in a fast-paced environment, and be eager to collaborate with a variety of skilled cross-functional teams. If you are enthusiastic about UX research and want to see your contributions lead to tangible real-world outcomes, we invite you to join our team. Job Location: Hybrid This role requires 1-2 days per month in our London or Oxford office.

Join Version1 as a Senior User Researcher and play a pivotal role in shaping user experience across our digital, data, and cloud platforms. You will conduct in-depth research, analyze user behavior, and provide actionable insights that drive product development and enhance user satisfaction.

About LystLyst is a pioneering global fashion shopping platform established in London in 2010, catering to over 160 million shoppers annually. We curate selections from 27,000 of the world’s premier brands and retailers. In 2025, Lyst partnered with Zozo, the operators of Zozotown, Japan's leading fashion e-commerce platform. This collaboration signifies a transformative era for Lyst as we strive to redefine the landscape of fashion shopping through artificial intelligence, personalization, and cutting-edge technology.The MissionWe are seeking an accomplished Engineering Manager to join our Shopping Experience team. You will play a crucial leadership role in our endeavor to create the most intelligent and seamless fashion shopping platform globally.In this position, you will collaborate closely with Product and Design within a leadership trio to shape strategic initiatives, drive execution, and deliver substantial business impact across Lyst’s Marketplace. This team is essential in enhancing the customer experience, facilitating a smooth purchasing journey, and showcasing the value of our partner fashion retailers. You will blend strategic technical leadership with a strong emphasis on operational excellence, predictable delivery, and the professional growth and wellbeing of your team.Key ResponsibilitiesTeam Leadership: Cultivate a high-performing and psychologically safe environment that empowers engineers to excel. You will be responsible for the hiring, retention, mentoring, and career advancement of your engineering team.Delivery Management: You will oversee the execution of strategy, ensuring it translates into predictable and high-quality delivery. Utilizing Agile methodologies, you will eliminate obstacles, manage inter-team dependencies, and contribute to code reviews. This role is hands-on and involves direct engagement with engineers.Technical Strategy: While you won't be coding daily, you will maintain close engagement with the technical aspects. You will guide architectural decisions, uphold code quality standards, and ensure the team addresses technical debt alongside feature development.Collaboration: Acting as a liaison between engineering and the broader business, you will translate complex technical concepts into clear, actionable insights for stakeholders across Marketing, Commercial, and Partnerships.Within Your First 3 Months, You Will:People: Forge strong relationships with your direct reports, understand their motivations and career aspirations, and establish clear growth trajectories.Delivery: Assess existing Agile practices and implement targeted enhancements that improve predictability, quality, and team efficiency.

Anaplan develops an AI-powered scenario planning and analysis platform used by more than 2,400 companies worldwide, including well-known organizations such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. The team brings together people from around the world, united by a focus on customer success and a culture that values diverse perspectives, leadership at every level, and celebrating achievements. Role overview The Senior UX Researcher will join Anaplan’s global User Experience team in London. This group partners with colleagues in London, San Francisco, and New York, working within the Global Product and Technology organization. The team’s mission is to champion outstanding user experiences by grounding decisions in a deep understanding of user needs and challenges. This role focuses on uncovering actionable insights about users and sharing findings in ways that build empathy and drive improvements. The Senior UX Researcher collaborates closely with cross-functional partners to ensure research informs each stage of the product development process. What you will do Conduct research to identify user needs, behaviors, and pain points. Translate research findings into clear, compelling stories that inspire action. Work with designers, product managers, and engineers across global offices. Facilitate workshops and create artifacts to embed research into product development. Support a culture of data-driven, user-centered decision-making. Team highlights Commitment to customer success and ongoing improvement. Values-driven culture that encourages ambitious goals and celebrates achievements. Focus on supporting each team member’s growth and development. Global collaboration with talented designers and researchers. Location This position is based in London, United Kingdom, and involves collaboration with international teams.

Join Unity Advisory as a User Experience (UX) Researcher and play a pivotal role in enhancing our clients' digital experiences. We are looking for an innovative and analytical individual who is passionate about understanding user needs and translating them into actionable insights. You will conduct qualitative and quantitative research, collaborate with cross-functional teams, and apply your findings to improve product design and user satisfaction.

About LystLyst is a premier global fashion shopping platform that began its journey in London in 2010, serving over 160 million shoppers annually. Our platform boasts an extensive collection of premium and luxury fashion items, curated from 27,000 of the world’s most prestigious brands and retailers. In 2025, Lyst formed a strategic alliance with Zozo, the operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership signifies a transformative phase for Lyst as we leverage AI and technology to reshape the future of fashion shopping.At Lyst, we prioritize our customers by delivering an exceptional search and discovery experience that inspires, fulfills, and personalizes their shopping journey. We believe that while fashion is exhilarating, the shopping experience can often be challenging. Our mission is to enhance the joy of fashion shopping by utilizing our technological prowess, data insights, and creativity, helping fashion shoppers make informed choices and assisting fashion partners in reaching better audiences as the premier destination for fashion enthusiasts.The Role:We are excited to announce a new pivotal role within our team, aimed at advancing our marketing strategy across both new and established markets. Reporting directly to the VP of Marketing, the Marketing Manager will collaborate with stakeholders at all levels throughout the organization. Key responsibilities include:Leading the weekly email and push notification strategy, collaborating with editorial and creative teams to enhance performance.Creating targeted email campaigns for specific customer segments and cohorts (e.g., geo-specific acquisition initiatives).Developing and managing the Product Marketing calendar and briefs to effectively communicate our digital offerings to consumers and customers.Analyzing email and push notification performance metrics, including click-through rates, revenue generation, member acquisition, and retention rates.Collaborating with marketing and product engineering teams to refine audience segments and strategize future initiatives, including the use of new CRM channels.Ensuring fluency in the onsite and in-app roadmap by working closely with product engineering teams.RequirementsA minimum of 3 years' experience in managing CRM marketing plans for a brand, encompassing email and push notifications.Experience in executing app and web-focused CRM strategies.Proficiency in navigating a matrix organization with multiple stakeholders across product, marketing, and creative/brand.Knowledge of the UK and US fashion markets is advantageous but not mandatory.Experience collaborating with innovative in-house product teams.Familiarity with data platforms such as Braze, Adjust, and Snowflake.

At Lyst, we pride ourselves on being a leading global fashion shopping platform, established in London in 2010. Our platform serves over 160 million shoppers annually, offering an extensive selection of premium and luxury fashion products from 27,000 top brands and stores worldwide. In 2025, we became part of Zozo, the operator of Japan's premier fashion e-commerce platform, Zozotown. This strategic partnership propels Lyst into a new era, enhancing our vision as we leverage AI and technology to redefine the fashion shopping experience.Our focus is unwaveringly on our customers, delivering a search and discovery experience that inspires, fulfills, and personalizes. We aim to transform the often-challenging process of fashion shopping into a joyful experience, using our technology, data, and creativity to provide greater choices and fewer disappointments. Our mission is to empower fashion shoppers to make informed decisions while assisting our fashion partners in reaching their ideal audiences as the ultimate destination for every fashion enthusiast.Why This Role is EssentialThe MarTech and App Growth Lead will play a pivotal role in scaling our app growth initiatives. You will ensure that we are strategically investing in the right growth opportunities and enhancing the measurement and martech frameworks necessary for informed decision-making over time.Joining a team that prioritizes clarity, rigor, and commercial impact, you will significantly influence how app growth strategies are implemented across the organization.Key ResponsibilitiesDevelop and oversee the app acquisition strategy across essential paid growth channels, including Meta, Apple Search Ads, and Google App Campaigns / UAC.Identify and implement opportunities for optimizing performance across channel mix, target audiences, creative content, bidding strategies, funnel performance, and budget management.Lead the measurement and attribution for app marketing, ensuring a clear and reliable understanding of performance metrics such as installs, customer acquisition cost (CAC), return on ad spend (ROAS), retention rates, cohort quality, and downstream conversion behavior.Manage and enhance our mobile measurement partner (MMP) and app measurement setup, including attribution configurations, partner integrations, event mapping, validation, and data integrity.Collaborate closely with Product, Engineering, Data, and Analytics teams to refine app tracking, event quality, funnel visibility, and reporting frameworks.Translate complex measurement and technical challenges into clear commercial implications and actionable insights.Establish and maintain a structured experimentation roadmap focused on acquisition, creative strategies, audience segmentation, app funnel performance, and incremental testing.Set high standards for app performance reporting, ensuring that insights are clear, actionable, and aligned with key objectives.Implement scalable processes for app marketing, including enhanced frameworks for testing, reporting, prioritization, and performance management.

Lyst seeks a Performance Marketing Executive to focus on offsite channels. The role centers on expanding the brand’s online presence and engagement through paid advertising that runs outside Lyst’s own platforms. Key responsibilities Plan, manage, and optimize paid campaigns across a variety of offsite advertising channels. Coordinate campaign efforts by working closely with teams from other departments. Analyze campaign metrics and use data insights to adjust and improve strategies. Combine creative ideas with analytical approaches to boost brand visibility and maximize return on investment. Location This position is based in London, England, United Kingdom.

Please note this role is offered as an initial 6 month fixed-term contract on a PAYE basis.Lyst is a premier global fashion shopping platform established in London in 2010, serving over 160 million shoppers annually. We provide an extensive selection of premium and luxury fashion products in one convenient location, featuring items from 27,000 of the world's top brands and retailers. In 2025, Lyst became part of Zozo, the operator of Zozotown, Japan's leading fashion e-commerce platform. This collaboration marks an exciting new chapter for Lyst as we enhance our vision and partner to revolutionize the future of fashion shopping through cutting-edge AI and technology.At Lyst, we are dedicated to our customers, offering a search and discovery experience that inspires, fulfills, and personalizes their shopping journey. We believe that while fashion is exceptional, the shopping experience can often be less so. By leveraging technology, data, and creativity, we aim to bring more joy, greater choice, and fewer disappointments to fashion shopping. Our mission is to empower fashion shoppers in making informed choices and assist fashion partners in reaching their ideal audience as the leading destination for every fashion shopper.The RoleWe are in search of a technically proficient Product Manager to spearhead our Affiliate Operations product team and act as the primary liaison for our collaboration with ZOZO’s Data Science team in New Zealand. As part of the ZOZO group, this role will closely collaborate with R&D teams to transform research into actionable product-data enhancements.Your responsibilities will include ensuring the quality, reliability, and discoverability of the world’s largest product catalog, which drives discovery and commerce across Lyst. Additionally, you will play a crucial role in supporting Lyst’s commercial initiatives from a Technical Product Management perspective, shaping product and data strategies to expedite product merging and enrichment.You will be the lead contact for ZOZO’s Data Science department, conducting regular meetings, defining joint milestones, and translating data science research into production-ready work at Lyst. Together, you will fast-track product merging and enrichment while ensuring that tools are ready for production.This position is highly cross-functional and strategic: if you thrive in a technical environment, have experience in launching data products, and enjoy managing a data science partnership to achieve measurable business outcomes, this role is tailored for you.What You’ll OwnAffiliate Operations Strategy & Roadmap: Prioritize initiatives aimed at improving data quality, completeness, and coherence, ensuring the delivery of outcomes that enhance discovery and checkout metrics.Data Foundations & Pipelines: Collaborate with engineering to define product data models and taxonomies, oversee product data quality KPIs, and manage remediation workflows. Ensure the implementation and monitoring of enrichment and merging processes.

Join flohealth as a Senior UX Researcher and play a key role in shaping the user experience for our innovative health solutions. You will lead research initiatives, utilizing a variety of qualitative and quantitative methods to gather insights that drive product design and enhance user satisfaction.Your expertise will influence the development of our products, ensuring they meet the needs and expectations of our diverse user base. Collaborate closely with cross-functional teams including product managers, designers, and developers to translate research findings into actionable recommendations.

Join Version1 as a User Researcher and contribute to innovative digital solutions across various sectors. As part of our team, you will engage with users to gather insights that shape our digital products, ensuring they meet user needs effectively. This is an exciting opportunity for those who are passionate about user experience and research methodologies.

Join our innovative team at LGC Group as a Product Designer specializing in UX/UI and Research. In this role, you will be responsible for creating user-centered designs that enhance the overall experience. Collaborate with cross-functional teams to conduct user research, develop wireframes, and produce high-fidelity prototypes. Your design solutions will play a key role in shaping our products and ensuring they meet user needs effectively.

User Experience DesignerAbout Methods:Methods Business and Digital Technology Limited is a leading IT services consultancy based in the UK, with over £100M in revenue. For more than 30 years, we have partnered with various central government departments and agencies to revolutionize public sector operations in the UK. Our approach combines transformation, delivery, and collaboration across the Methods Group, allowing us to provide comprehensive business and technical solutions that prioritize people, safety, and future readiness.What sets us apart from other consultancies is our human touch; we believe in delivering value sustainably for our clients, employees, communities, and the planet. We thrive on collaboration, engaging actively with our clients to ensure the success of their projects while fostering a culture of learning and creativity.Methods has recently expanded its reach into the private sector while continuing to serve the public sector effectively. In early 2022, we were acquired by the Alten Group, enhancing our capabilities even further.Role Overview:As a User Experience Designer, you will be instrumental in crafting user-centered designs that resonate with our audience while meeting government standards. Your work will emphasize simplicity, accessibility, and efficacy, supported by evidence-based research and aligned with organizational goals.Key Responsibilities:· Develop and implement design practices and standards in line with government and client guidelines.· Identify, develop, and apply best practices to design services that are consistent with broader organizational standards.· Collaborate with cross-functional teams to create engaging, user-friendly experiences.· Conduct usability testing and user research to inform design decisions.· Advocate for user needs throughout the design process.